How important is a simple and fast return to the online store

In recent years, customer expectations in the field of e-commerce have increased significantly - the need for a well-established mechanism for processing returns, which ultimately leads to an increase in the number of loyal customers, has increased. According to the largest consulting firms:

-85% of buyers claim that they will no longer make purchases from the seller if the return process is too troublesome (Harris Interactive);
-95% of buyers claim that they are likely to use the services of an online retailer or product catalog if the return process is simple (Harris Interactive);
-40% of buyers do not shop online due to the complexity of the return process (Jupiter Reasearch);
-82% of buyers whose complaints were promptly reviewed by the seller intend to make purchases from him again (McKinsey).

We plan to increase the speed and quality of returns, therefore we appeal to buyers and owners of online stores - we would like to know your opinion. Please answer our 10 simple questions , it will not take more than 5 minutes and will give us the opportunity to get an idea about the relevance of this service.
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The data are based on materials www.eurodin.eu