How Macsolutions my laptop repaired. Part Four - Answer Rospotrebnadzor
Here you can read the first , second and third parts of my misadventures.
As I said in the third part, the story did not end, because at that time I did not have the conclusion of the Federal Service for Health and Social Affairs about the situation described in colors.
The letter arrived today and reads approximately the following (excerpt of the essential part of the letter, the original below): just my case) the consumer is entitled to submit to the manufacturer (authorized organization) the requirement of free elimination of such deficiencies, if he proves that they occurred before the transfer of goods to the consumer or for reasons which have arisen till this moment. If this requirement is not satisfies Voreno within twenty days (approx. ed. my italics) from the date of submission of the consumer or found their lack of goods is unavoidable, the consumer of its choice shall have the right to present to the manufacturer (authorized organization, the importer) request for substitute goods or refund is given. "
As a pleasant bonus, the consumer in the case of a legal action is exempt from paying state duty.
Soon, a copy of this letter will be sent to Maksolyushens LLC (seller) and Diakom Group LLC (service center) with a request to satisfy the request for the return of funds paid at the time of purchase of the goods. Now the laptop is working, and I will be ready to return it at the first request of the seller or service center fully equipped.
Despite the timing of the response, the pressure from the seller of goods or services to enforce their own rights, which are given to you by law.
As I said in the third part, the story did not end, because at that time I did not have the conclusion of the Federal Service for Health and Social Affairs about the situation described in colors.
The letter arrived today and reads approximately the following (excerpt of the essential part of the letter, the original below): just my case) the consumer is entitled to submit to the manufacturer (authorized organization) the requirement of free elimination of such deficiencies, if he proves that they occurred before the transfer of goods to the consumer or for reasons which have arisen till this moment. If this requirement is not satisfies Voreno within twenty days (approx. ed. my italics) from the date of submission of the consumer or found their lack of goods is unavoidable, the consumer of its choice shall have the right to present to the manufacturer (authorized organization, the importer) request for substitute goods or refund is given. "
As a pleasant bonus, the consumer in the case of a legal action is exempt from paying state duty.
What's next?
Soon, a copy of this letter will be sent to Maksolyushens LLC (seller) and Diakom Group LLC (service center) with a request to satisfy the request for the return of funds paid at the time of purchase of the goods. Now the laptop is working, and I will be ready to return it at the first request of the seller or service center fully equipped.
Morality
Despite the timing of the response, the pressure from the seller of goods or services to enforce their own rights, which are given to you by law.
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Source: https://habr.com/ru/post/98309/
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