Dell Sells 11.8 Million Defective Computers
According to The New York Times, the details of the lawsuit against Dell, which is now being considered in the North Carolina Federal District Court, became known. The company is accused of selling about 11.8 million OptiPlex computers from May 2003 to July 2005, being aware of the 97% chance of a problem with them.
The problem with computers sold is a faulty capacitor. Among the customers who supplied these computers was even the world's largest retailer Wal-Mart, as well as many medium and small companies.
According to the president of PointSolve, who bought a lot of OptiPlex computers, they all failed at about the same time. At the same time, Dell initially refused to admit that the cause of the malfunction was a manufacturing defect. And when faced with the same problem at the University of Texas Research, company representatives said that capacitors began to leak due to the overload of office computers with complex mathematical calculations for which they were not intended. Even a law firm defending a company in court suffered - Dell supplied it with a thousand computers in this series.
The claim file says that Dell knew about possible problems with the parts supplied by the Japanese firm Nichicon, but continued to sell computers with them. For example, in the e-mail correspondence of Dell technical support workers, it says: “We should avoid any mention that the motherboards were damaged or had“ problems ”.”
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Ira Winkler, a former computer analyst at the National Security Agency and a technology consultant, said that when companies had to change parts under warranty, they also replaced defective ones. He acted as an expert witness to Advanced Internet Technologies, who filed a lawsuit against Dell in 2007 due to the fact that Dell refused to take responsibility for the 2,000 sold computers with defects.
The problem with computers sold is a faulty capacitor. Among the customers who supplied these computers was even the world's largest retailer Wal-Mart, as well as many medium and small companies.
According to the president of PointSolve, who bought a lot of OptiPlex computers, they all failed at about the same time. At the same time, Dell initially refused to admit that the cause of the malfunction was a manufacturing defect. And when faced with the same problem at the University of Texas Research, company representatives said that capacitors began to leak due to the overload of office computers with complex mathematical calculations for which they were not intended. Even a law firm defending a company in court suffered - Dell supplied it with a thousand computers in this series.
The claim file says that Dell knew about possible problems with the parts supplied by the Japanese firm Nichicon, but continued to sell computers with them. For example, in the e-mail correspondence of Dell technical support workers, it says: “We should avoid any mention that the motherboards were damaged or had“ problems ”.”
')
Ira Winkler, a former computer analyst at the National Security Agency and a technology consultant, said that when companies had to change parts under warranty, they also replaced defective ones. He acted as an expert witness to Advanced Internet Technologies, who filed a lawsuit against Dell in 2007 due to the fact that Dell refused to take responsibility for the 2,000 sold computers with defects.
Source: https://habr.com/ru/post/97889/
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