HP promo - problem with gifts
Having bought Hewlett-Packard cartridges once, I noticed on them a sticker with the number of points and an inscription telling that it is possible to register the code under the protective layer. On March 31, 2010, going to hp-promo.ru , I registered on it and activated 7 codes with a total face value of 80 points.
UPD
Made an order for gifts “Autocompressor with a lantern” worth 50 points and “Multitool Travel Edition (penknife with additional elements)” worth 30 points. Concerned about the section "Passport data" wrote a letter to the support service:
"Hello, I ordered the" Multitool Travel Edition "and" Autocompressor with a lantern. " Do I need to provide passport details to get prizes? ”.
To which he received the answer:
“Good afternoon, Alexander!
If you have ordered prizes of more than 4,000 rubles, the system will automatically prompt you to fill in your passport data. Without providing this information further order prizes are not possible. You ordered:
Multitul 778,80 p.
Autocompressor 1 593,00 p.
Consequently, passport data is not needed.
Sincerely, HP-PROMO technical support. ”
On this and calmed down. The site says that gifts are sent once at the beginning of the month. Began to wait. Also on the website in the rules section it was written that “the duration of the Program: October 1, 2009 - April 30, 2010 (inclusive)”. April passed - there are no gifts, well, I think that we did not have time to place my order and send it in May. May 24, I receive a letter from HP with the following content:
"Good day!
We ask you to send by May 31, 2010. scanned document (receipt or invoice) confirming the purchase of original HP products.
With respect,
HP
')
Checks I have not survived. Again I am writing in those support:
“What to do if the check is lost?”
Answer:
“Good afternoon, Alexander!
Send photos of cartridges from the cartridges and the stickers themselves.
Sincerely, HP-PROMO technical support »
Tell me, who keeps the carton boxes?
Replied to their letter:
“They are thrown away long ago. 2 months has passed almost. ”
No response received.
It is worth noting that the rules did not say about the fact that to get a gift you need some kind of documentary evidence. But the rules have miraculously changed.
Here is the initial version of the rules:
"Rules of the HP Promotion (Hewlett Packard - Hewlett Packard)" Print with HP! "
1. PROGRAM ORGANIZER
1.1 The organizer of the Program is CJSC “Hewlett-Packard JSC”
2. DURATION OF THE PROGRAM
2.1 Duration of the 1st stage of the Program: October 1, 2009 - December 31, 2009 (inclusive).
2.2. It is possible to acquire products with a promotional campaign participating in the Program from October 1, 2009 (inclusive);
2.3. The deadline for registration of codes and ordering prizes is from 00:00 00 October 01, 2009 to 23 hours 59 minutes December 31, 2009 2 (inclusive, Moscow time is indicated).
3. LIMITATIONS ON PARTICIPATION IN THE PROGRAM
3.1. The Program is open to individuals - citizens of the Russian Federation permanently residing in its territory who have reached the age of 18 years.
Persons under the age of 18 are not allowed to participate in the Program.
4. PROCEDURE FOR PARTICIPATION IN THE PROGRAM
To participate in the program you must:
4.1. Buy an original HP cartridge with a special promotional sticker on the package from a Partner of the Program (see the list of partners)
4.2. Find a unique code on the promo sticker in a special field by erasing the protective scratch layer.
4.3. Register on the promo site www.hp-promo.ru .
4..4 To get reward points, activate on the web page www.hp-promo.ru a unique code with a special promotional sticker on the cartridge packaging
4.5. Get points for each new activated unique code, save points, order gifts, according to their denomination and the number of points collected
4.6. Each unique code can only be activated 1 (one) time.
During the Program the Participant can activate an unlimited number of unique codes.
4.7. The unique code consists of 10 characters: Latin letters and numbers.
5. PRIZE FUND AND ORDER OF ISSUING PRIZES
5.1. The full list of prizes is published on the website www.hp-promo.ru
5.2. Prizes are sent to the address indicated by the Participant when registering on the promotional site.
5.3. Gifts will be sent 1 time at the end of each month of the Program. Upon completion of the Program, gifts are sent to Participants no later than February 1, 2010.
5.4. The appearance of the prizes and characteristics may differ from the images on the site.
5.5. To receive the first gift, the participant must activate at least 2 pcs. unique codes.
6. LIST OF CARTRIDGES participating in this Program and the corresponding number of points:
... "
But the current rules:
"Promotion Rules
“HP motivation program on original consumables” (hereinafter referred to as the “Program”)
Program Rules:
1. The organizer of the Program is CJSC “Hewlett-Packard JSC”
2. Duration of the Program: October 1, 2009 - July 31, 2010 (inclusive).
* 2.1. It is possible to acquire products with a promotional campaign participating in the Program from October 1, 2009 (inclusive);
* 2.2. The deadline for registration of codes and ordering prizes is from 00:00 00 October 01, 2009 to 23 hours 59 minutes July 31, 2010 (inclusive, Moscow time is indicated).
3. The Program is open to individuals - citizens of the Russian Federation permanently residing in its territory who have reached the age of 18.
Persons under the age of 18 are not allowed to participate in the Program.
4. PROCEDURE FOR PARTICIPATION IN THE PROGRAM
To participate in the program you must:
* 4.1. Buy an original HP cartridge with a special promotional sticker on the package from a Partner of the Program (see the list of partners)
* 4.2. Find a unique code on the promo sticker in a special field by erasing the protective scratch layer.
* 4.3. Register on the promo site www.hp-promo.ru .
* 4.4. To get reward points, activate on the www.hp-promo.ru website a unique code with a special promotional sticker on the cartridge packaging.
* 4.5. Get points for each new activated unique code, save points, order gifts, according to their denomination and the number of points collected
* 4.6. Each unique code can only be activated 1 (one) time. During the Program the Participant can activate an unlimited number of unique codes.
* 4.7. The unique code consists of 10 characters: Latin letters and numbers.
5. PRIZE FUND AND ORDER OF ISSUING PRIZES
* 5.1. The full list of prizes is published on the website www.hp-promo.ru
* 5.2. Prizes are sent to the address indicated by the Participant when registering on the promotional site.
* 5.3. Gifts will be sent within 60 days from the date of delivery by the Participant. Upon completion of the Program, gifts are sent to Participants no later than October 1, 2010.
* 5.4. The appearance of the prizes and characteristics may differ from the images on the site.
* 5.5. To receive the first gift, the participant must activate at least 2 pcs. unique codes.
* 5.6. The participant can receive prizes only if they confirm the purchase of original HP consumables participating in the promotion by presenting a check for cash payment or other documents (waybill) in the case of cashless settlement.
6. RIGHTS AND OBLIGATIONS OF THE PARTIES
* 6.1. Activation of the code means the full consent of the Participant with these Rules.
* 6.2. The Program Participant is required to maintain cash receipts for the purchase of cartridges participating in the promotion until the prize is received.
* 6.3. When buying a cartridge, in case of detection of a damaged protective layer on the promo-ticket, the Participant should immediately contact the sellers in order to exchange the cartridge
* 6.4. By completing the registration form on the website www.hp-promo.ru , the Participant provides his personal data and agrees to the processing (scanning, organizing, storing, etc.) of his personal data in order to conduct this Program (including instructions of the Participant’s Full Name Program), and also, agrees to receive from the Organizer information regarding the progress of the Program.
* 6.5. The Organizer undertakes to ensure the full confidentiality of the Participant’s data and not to transfer personal information to third parties, with the exception of its subsidiaries, partners participating in the Program, and cases in which the disclosure of information is provided by law.
* 6.6. The Participant consents to the publication of the results of the prize draw in the mass media (indicating the name and patronymic of the Participant and the city in which the Participant lives), as well as consent to the placement of the photo of the Participant in the specified media.
* 6.7. Program participants are required to pay all taxes and other existing mandatory payments associated with the receipt of prizes, independently. Namely, according to paragraph 2. Art. 224 part II of the Tax Code of the Russian Federation the cost of winnings and prizes received in competitions, games and other events in order to advertise goods, works and services over 4,000.00 rubles is taxed on personal income at a rate of 35% and should be included in the tax return which is provided to the tax authorities until April 30 of the year following the expired tax period.
* 6.8. The number of original HP cartridges with a promo sticker is limited.
7. The organizer is not responsible:
* 7.1. for the work of courier and postal services, delivering prizes to Program Participants;
* 7.2. for technical problems on the site www.hp-promo.ru , arising not through the fault of the Organizer;
* 7.3. for ending the sale of original HP cartridges participating in the Program with a special promotional sticker;
* 7.4. for the work of Internet providers, as well as other legal entities and individuals, as a result of actions (inactions) of which rights were violated and (or) were not fulfilled (improperly fulfilled) the obligations of Program participants;
7.5. if the participant of the action indicated incorrect or inaccurate data during registration, which involved the impossibility for the Organizer of the Program to fulfill its obligation to deliver the ordered gifts;
* 7.6. for postponements and failures in program implementation and other changes caused by circumstances of force majeure.
8. The list of cartridges participating in this Program and the corresponding number of points:
... "
From somewhere appeared a new paragraph of the rules 5.6. Now, on the gift order page, when I click on the "place an order" button, I’m being sent to the page where I need to download a scan scan and enter my passport data! , although they had previously written to me that it was unnecessary to do this.
I will not send them anything, it's just unpleasant that such a corporation does this to the users of its products. It’s one thing to change the dates, and it’s quite another to change the rules without my consent. When I agreed with the rules they were completely different. By the way, the gifts also changed.
UPD There are representatives of HP here, maybe they could give explanations?
UPD
Made an order for gifts “Autocompressor with a lantern” worth 50 points and “Multitool Travel Edition (penknife with additional elements)” worth 30 points. Concerned about the section "Passport data" wrote a letter to the support service:
"Hello, I ordered the" Multitool Travel Edition "and" Autocompressor with a lantern. " Do I need to provide passport details to get prizes? ”.
To which he received the answer:
“Good afternoon, Alexander!
If you have ordered prizes of more than 4,000 rubles, the system will automatically prompt you to fill in your passport data. Without providing this information further order prizes are not possible. You ordered:
Multitul 778,80 p.
Autocompressor 1 593,00 p.
Consequently, passport data is not needed.
Sincerely, HP-PROMO technical support. ”
On this and calmed down. The site says that gifts are sent once at the beginning of the month. Began to wait. Also on the website in the rules section it was written that “the duration of the Program: October 1, 2009 - April 30, 2010 (inclusive)”. April passed - there are no gifts, well, I think that we did not have time to place my order and send it in May. May 24, I receive a letter from HP with the following content:
"Good day!
We ask you to send by May 31, 2010. scanned document (receipt or invoice) confirming the purchase of original HP products.
With respect,
HP
')
Checks I have not survived. Again I am writing in those support:
“What to do if the check is lost?”
Answer:
“Good afternoon, Alexander!
Send photos of cartridges from the cartridges and the stickers themselves.
Sincerely, HP-PROMO technical support »
Tell me, who keeps the carton boxes?
Replied to their letter:
“They are thrown away long ago. 2 months has passed almost. ”
No response received.
It is worth noting that the rules did not say about the fact that to get a gift you need some kind of documentary evidence. But the rules have miraculously changed.
Here is the initial version of the rules:
"Rules of the HP Promotion (Hewlett Packard - Hewlett Packard)" Print with HP! "
1. PROGRAM ORGANIZER
1.1 The organizer of the Program is CJSC “Hewlett-Packard JSC”
2. DURATION OF THE PROGRAM
2.1 Duration of the 1st stage of the Program: October 1, 2009 - December 31, 2009 (inclusive).
2.2. It is possible to acquire products with a promotional campaign participating in the Program from October 1, 2009 (inclusive);
2.3. The deadline for registration of codes and ordering prizes is from 00:00 00 October 01, 2009 to 23 hours 59 minutes December 31, 2009 2 (inclusive, Moscow time is indicated).
3. LIMITATIONS ON PARTICIPATION IN THE PROGRAM
3.1. The Program is open to individuals - citizens of the Russian Federation permanently residing in its territory who have reached the age of 18 years.
Persons under the age of 18 are not allowed to participate in the Program.
4. PROCEDURE FOR PARTICIPATION IN THE PROGRAM
To participate in the program you must:
4.1. Buy an original HP cartridge with a special promotional sticker on the package from a Partner of the Program (see the list of partners)
4.2. Find a unique code on the promo sticker in a special field by erasing the protective scratch layer.
4.3. Register on the promo site www.hp-promo.ru .
4..4 To get reward points, activate on the web page www.hp-promo.ru a unique code with a special promotional sticker on the cartridge packaging
4.5. Get points for each new activated unique code, save points, order gifts, according to their denomination and the number of points collected
4.6. Each unique code can only be activated 1 (one) time.
During the Program the Participant can activate an unlimited number of unique codes.
4.7. The unique code consists of 10 characters: Latin letters and numbers.
5. PRIZE FUND AND ORDER OF ISSUING PRIZES
5.1. The full list of prizes is published on the website www.hp-promo.ru
5.2. Prizes are sent to the address indicated by the Participant when registering on the promotional site.
5.3. Gifts will be sent 1 time at the end of each month of the Program. Upon completion of the Program, gifts are sent to Participants no later than February 1, 2010.
5.4. The appearance of the prizes and characteristics may differ from the images on the site.
5.5. To receive the first gift, the participant must activate at least 2 pcs. unique codes.
6. LIST OF CARTRIDGES participating in this Program and the corresponding number of points:
... "
But the current rules:
"Promotion Rules
“HP motivation program on original consumables” (hereinafter referred to as the “Program”)
Program Rules:
1. The organizer of the Program is CJSC “Hewlett-Packard JSC”
2. Duration of the Program: October 1, 2009 - July 31, 2010 (inclusive).
* 2.1. It is possible to acquire products with a promotional campaign participating in the Program from October 1, 2009 (inclusive);
* 2.2. The deadline for registration of codes and ordering prizes is from 00:00 00 October 01, 2009 to 23 hours 59 minutes July 31, 2010 (inclusive, Moscow time is indicated).
3. The Program is open to individuals - citizens of the Russian Federation permanently residing in its territory who have reached the age of 18.
Persons under the age of 18 are not allowed to participate in the Program.
4. PROCEDURE FOR PARTICIPATION IN THE PROGRAM
To participate in the program you must:
* 4.1. Buy an original HP cartridge with a special promotional sticker on the package from a Partner of the Program (see the list of partners)
* 4.2. Find a unique code on the promo sticker in a special field by erasing the protective scratch layer.
* 4.3. Register on the promo site www.hp-promo.ru .
* 4.4. To get reward points, activate on the www.hp-promo.ru website a unique code with a special promotional sticker on the cartridge packaging.
* 4.5. Get points for each new activated unique code, save points, order gifts, according to their denomination and the number of points collected
* 4.6. Each unique code can only be activated 1 (one) time. During the Program the Participant can activate an unlimited number of unique codes.
* 4.7. The unique code consists of 10 characters: Latin letters and numbers.
5. PRIZE FUND AND ORDER OF ISSUING PRIZES
* 5.1. The full list of prizes is published on the website www.hp-promo.ru
* 5.2. Prizes are sent to the address indicated by the Participant when registering on the promotional site.
* 5.3. Gifts will be sent within 60 days from the date of delivery by the Participant. Upon completion of the Program, gifts are sent to Participants no later than October 1, 2010.
* 5.4. The appearance of the prizes and characteristics may differ from the images on the site.
* 5.5. To receive the first gift, the participant must activate at least 2 pcs. unique codes.
* 5.6. The participant can receive prizes only if they confirm the purchase of original HP consumables participating in the promotion by presenting a check for cash payment or other documents (waybill) in the case of cashless settlement.
6. RIGHTS AND OBLIGATIONS OF THE PARTIES
* 6.1. Activation of the code means the full consent of the Participant with these Rules.
* 6.2. The Program Participant is required to maintain cash receipts for the purchase of cartridges participating in the promotion until the prize is received.
* 6.3. When buying a cartridge, in case of detection of a damaged protective layer on the promo-ticket, the Participant should immediately contact the sellers in order to exchange the cartridge
* 6.4. By completing the registration form on the website www.hp-promo.ru , the Participant provides his personal data and agrees to the processing (scanning, organizing, storing, etc.) of his personal data in order to conduct this Program (including instructions of the Participant’s Full Name Program), and also, agrees to receive from the Organizer information regarding the progress of the Program.
* 6.5. The Organizer undertakes to ensure the full confidentiality of the Participant’s data and not to transfer personal information to third parties, with the exception of its subsidiaries, partners participating in the Program, and cases in which the disclosure of information is provided by law.
* 6.6. The Participant consents to the publication of the results of the prize draw in the mass media (indicating the name and patronymic of the Participant and the city in which the Participant lives), as well as consent to the placement of the photo of the Participant in the specified media.
* 6.7. Program participants are required to pay all taxes and other existing mandatory payments associated with the receipt of prizes, independently. Namely, according to paragraph 2. Art. 224 part II of the Tax Code of the Russian Federation the cost of winnings and prizes received in competitions, games and other events in order to advertise goods, works and services over 4,000.00 rubles is taxed on personal income at a rate of 35% and should be included in the tax return which is provided to the tax authorities until April 30 of the year following the expired tax period.
* 6.8. The number of original HP cartridges with a promo sticker is limited.
7. The organizer is not responsible:
* 7.1. for the work of courier and postal services, delivering prizes to Program Participants;
* 7.2. for technical problems on the site www.hp-promo.ru , arising not through the fault of the Organizer;
* 7.3. for ending the sale of original HP cartridges participating in the Program with a special promotional sticker;
* 7.4. for the work of Internet providers, as well as other legal entities and individuals, as a result of actions (inactions) of which rights were violated and (or) were not fulfilled (improperly fulfilled) the obligations of Program participants;
7.5. if the participant of the action indicated incorrect or inaccurate data during registration, which involved the impossibility for the Organizer of the Program to fulfill its obligation to deliver the ordered gifts;
* 7.6. for postponements and failures in program implementation and other changes caused by circumstances of force majeure.
8. The list of cartridges participating in this Program and the corresponding number of points:
... "
From somewhere appeared a new paragraph of the rules 5.6. Now, on the gift order page, when I click on the "place an order" button, I’m being sent to the page where I need to download a scan scan and enter my passport data! , although they had previously written to me that it was unnecessary to do this.
I will not send them anything, it's just unpleasant that such a corporation does this to the users of its products. It’s one thing to change the dates, and it’s quite another to change the rules without my consent. When I agreed with the rules they were completely different. By the way, the gifts also changed.
UPD There are representatives of HP here, maybe they could give explanations?
Source: https://habr.com/ru/post/95841/
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