Webmoney. Support. Is there any such thing?

Just wondering, maybe someone has already encountered a similar problem.

While absent on a trip away from computers and civilization expired x509 Webmoney certificate for access to the Light system. Remarkably, letters with a warning about the renewal of the certificate began to arrive a week after the expiration of its shelf life. Sophisticated system, do not say anything.

Well, according to the manuals, I send a request to restore an expired certificate with all the parameters and details to wmlight@webmoney.ru, where, as promised, within five working days they will do everything in the best possible way. Ten days pass ... and silence. If only the confirmation sent, saying that, thanks for contacting, your request is being considered. I send again, again almost a week passes with the same effect.

In general, attention, the question is: is there a support service in Webmoney, for which you can create a request ticket and still get at least a confirmation of the acceptance of this appeal?
')
Strangely enough, a large financial company is so ill-conceived a system for working with clients. Undignified.

PS All swear words had to be strangled by gigantic efforts of will.