“There are questions that I haven’t answered yet” (Beeline survey)

I just go to My Account to turn off one of the Beeline services and get:


This is such a smart captcha to check if I remember correctly when I started using services?
Or does Beeline hint to me that they have lost information about when my account was created?
Or the polling division does not have access to the internal customer base, and it is only allowed to display unsolicited polls on the full screen, forcing the user to forget why he came here at all.
Or is it normal and I should not be surprised by such incidents?

Rhetorical questions, just thinking out loud.
')
PS: By the way, I went there to change the promo tariff to the usual one (otherwise my subscriber will double automatically), and also to try to somehow get them back an IPTV set-top box, which I really (kindly) offered to test for free for two months ( everything is fine, it works great, but I personally don’t need nafig), and now it turns out I need to carry it myself to their service center (the installer brought it to me when connected).