Dedication to adherents haters Microsoft Support
Hello.
1. I am not a corporate client, I am a simple user who bought a laptop with Windows 7.
2. I do not complain, I just analyze what I saw.
Prehistory
A few months ago I ran into a petty but unpleasant problem. Having filled a bunch of pictures for automatic changing on the desktop, I set the “Fill” mode, this is the same mode that stretches and cuts off the disproportionate images to the screen resolution. At first, the mode was saved, but after a reboot or exit from hibernation, he reset the “Fill” mode.
In recent days, the mode has ceased to persist altogether.
Appeal
Yes, I probably could refer to the forums, articles on large sites around the world - but I wanted to try out the TP of Microsoft. I decided to act as a user in an “intuitive” interface.
')
I decided to use the communication by e-mail, with the answer within 24 hours.
1. Inside the system, I did not find a quick glance of links, buttons, or something else that would send me to the TP.
2. Having visited the Microsoft site, I spent 10 minutes searching for TP.
The circus begins!
3. First of all, I saw a red inscription in the header of the page informing that messages in Russian are temporarily not accepted . Like, write in English or as an option translit. ( In my opinion, this is complete nonsense, what is there for such problems that the coding of the entire TP fell off? Why should I know English or be able to write in transliteration? ). Where to go, I overcame this complexity by writing the name of the ticket and the description in transliteration.
4. After that, I was asked to enter the product code located in the “Control Panel” -> “System”, at the very bottom in the Activation. Ok - copy. First, the text cannot be selected and copied. Secondly - I have a widescreen laptop, so the contents of the “System” fit the height of the window at 60-70%. To get to the code you had to scroll the window down. Scrolled, remembered the first 5 characters, switched to the browser. I wrote 5 characters and began to laugh: "Now I’ll be back - and the window has already scrolled upstairs." Switched to the window - and, Damn it, it itself scrolled upward. That is, to copy - I had to switch several times on the Alt-Tab and scroll the window.
5. Next, the classic - it was necessary to enter the code from the sticker on the bottom of the laptop, also not the most funny.
Thank God the page is not reset. And the letter went. I would not re-enter this data.
I have a question for Microsoft . Guys, you really like to identify the system on the validity and whiteness with updates, why the hell you can not do the same thing in the TP?
Conclusion (God forbid I will be in 1 million users): TP is originally created only for the most persistent and knowledgeable people, a user far from IT technologies. Never will be able to fill out this form.
PS By the way, more than a day has already passed, there is still no answer from the TP.
PS There are no screenshots, but now there is no time to restore the picture. Therefore, some points may not coincide in the wording, but the general situation is just that.
1. I am not a corporate client, I am a simple user who bought a laptop with Windows 7.
2. I do not complain, I just analyze what I saw.
Prehistory
A few months ago I ran into a petty but unpleasant problem. Having filled a bunch of pictures for automatic changing on the desktop, I set the “Fill” mode, this is the same mode that stretches and cuts off the disproportionate images to the screen resolution. At first, the mode was saved, but after a reboot or exit from hibernation, he reset the “Fill” mode.
In recent days, the mode has ceased to persist altogether.
Appeal
Yes, I probably could refer to the forums, articles on large sites around the world - but I wanted to try out the TP of Microsoft. I decided to act as a user in an “intuitive” interface.
')
I decided to use the communication by e-mail, with the answer within 24 hours.
1. Inside the system, I did not find a quick glance of links, buttons, or something else that would send me to the TP.
2. Having visited the Microsoft site, I spent 10 minutes searching for TP.
The circus begins!
3. First of all, I saw a red inscription in the header of the page informing that messages in Russian are temporarily not accepted . Like, write in English or as an option translit. ( In my opinion, this is complete nonsense, what is there for such problems that the coding of the entire TP fell off? Why should I know English or be able to write in transliteration? ). Where to go, I overcame this complexity by writing the name of the ticket and the description in transliteration.
4. After that, I was asked to enter the product code located in the “Control Panel” -> “System”, at the very bottom in the Activation. Ok - copy. First, the text cannot be selected and copied. Secondly - I have a widescreen laptop, so the contents of the “System” fit the height of the window at 60-70%. To get to the code you had to scroll the window down. Scrolled, remembered the first 5 characters, switched to the browser. I wrote 5 characters and began to laugh: "Now I’ll be back - and the window has already scrolled upstairs." Switched to the window - and, Damn it, it itself scrolled upward. That is, to copy - I had to switch several times on the Alt-Tab and scroll the window.
5. Next, the classic - it was necessary to enter the code from the sticker on the bottom of the laptop, also not the most funny.
Thank God the page is not reset. And the letter went. I would not re-enter this data.
I have a question for Microsoft . Guys, you really like to identify the system on the validity and whiteness with updates, why the hell you can not do the same thing in the TP?
Conclusion (God forbid I will be in 1 million users): TP is originally created only for the most persistent and knowledgeable people, a user far from IT technologies. Never will be able to fill out this form.
PS By the way, more than a day has already passed, there is still no answer from the TP.
PS There are no screenshots, but now there is no time to restore the picture. Therefore, some points may not coincide in the wording, but the general situation is just that.
Source: https://habr.com/ru/post/94680/
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