The customer and his rake
All the time when dealing with freelancers I encounter the same problems. Let's take a look at them from the customer. So, rake and attempts to circumvent them. Scenario "customer refers to an unfamiliar freelancer."
Disruption
They promise to do to the 10th number and do not. Then the term is transferred again. And a few more times. In the end, the work will be done, but the pleasure of communicating with a freelancer disappears. What to do? Tried checkpoints - does not help. Until the deadline came up, everything goes according to plan. At the time of delivery happens force majeure. Somehow: the OS crashed, the hard drive broke, I urgently had to go to another city, got sick, turned off the lights. Of course, anything can happen. But in the end, the term is broken. For myself, I found only one way out - from the very beginning to plan that the time limit would be broken twice or even three times.
No connection
')
The customer wants to get at least some feedback. Well, write a few lines about what has been done in the last couple of days. Let the customer be aware. Otherwise, after 4-5 days of silence, bad thoughts arise. Any customer, most likely, already had a negative experience with fraudsters who took the prepayment and dissolved in the fog. So keep in touch.
For my part, always ask to " keep up to date ." If the performer is silent, I begin to act in the style of a woodpecker and I catch the phrases " how is it going? "
Literacy issues
Dear freelancers, pay attention to the Russian language. It helps to make an impression about you, both positive and not so. Phrases such as " taking into account the wishes of the customer " or placing the button " Register " - all this immediately reflects on the desire to work with you. Also, do not fall into familiarity. Here is an excerpt from a real resume to the position of a programmer: "I earn money by supervising remote teams and programming all sorts of nonsense ." Not a single customer thinks of his project as a " nonsense " that needs to be programmed.
I noticed that problems with the Russian language are more common among freelancers from Ukraine, Moldova and Belarus. One of them said so directly to me - " sorry, of course, but Russian is not my native language ." In some ways he is right. I would like to speak in Japanese as he is in Russian (I myself live in Japan). However, if earlier I did not pay any attention to which country the freelancer is from, then now I’ll pay.
Reviews are lying
As Dr. House says, everyone lies. Reviews are no exception. They need to believe carefully. For a long time, I have been wary of a large number of positive reviews. Behind these reviews may be an extortioner of positive reviews.
Or it may be the manager. And here we have all the charm of working through a manager - information reaches the executor and back with a delay, plus the effect of a broken phone. I do not want to cast a shadow on all managers, but I have only negative experience with them. I prefer to work directly with performers, without intermediaries.
The rake theme can be developed further.
In the meantime, I will tell you about the perfect freelancer. He immediately clarified all the details. He was very correct and polite in communication. He divided the task into stages and made a work plan for the week ahead. Clearly adhered to the plan and wrote about the results every 2 days. At the end, I provided the working code and, which came as a surprise, a separate documentation file. The program was tested, fully complied with the TK and the code itself was well commented.
It seems to be nothing supernatural, but very rarely it is all possible to get it all in one bottle - competent, in touch, meets deadlines. More such exemplary freelancers I have not yet met. By the way, her name was Diana.
Disruption
They promise to do to the 10th number and do not. Then the term is transferred again. And a few more times. In the end, the work will be done, but the pleasure of communicating with a freelancer disappears. What to do? Tried checkpoints - does not help. Until the deadline came up, everything goes according to plan. At the time of delivery happens force majeure. Somehow: the OS crashed, the hard drive broke, I urgently had to go to another city, got sick, turned off the lights. Of course, anything can happen. But in the end, the term is broken. For myself, I found only one way out - from the very beginning to plan that the time limit would be broken twice or even three times.
No connection
')
The customer wants to get at least some feedback. Well, write a few lines about what has been done in the last couple of days. Let the customer be aware. Otherwise, after 4-5 days of silence, bad thoughts arise. Any customer, most likely, already had a negative experience with fraudsters who took the prepayment and dissolved in the fog. So keep in touch.
For my part, always ask to " keep up to date ." If the performer is silent, I begin to act in the style of a woodpecker and I catch the phrases " how is it going? "
Literacy issues
Dear freelancers, pay attention to the Russian language. It helps to make an impression about you, both positive and not so. Phrases such as " taking into account the wishes of the customer " or placing the button " Register " - all this immediately reflects on the desire to work with you. Also, do not fall into familiarity. Here is an excerpt from a real resume to the position of a programmer: "I earn money by supervising remote teams and programming all sorts of nonsense ." Not a single customer thinks of his project as a " nonsense " that needs to be programmed.
I noticed that problems with the Russian language are more common among freelancers from Ukraine, Moldova and Belarus. One of them said so directly to me - " sorry, of course, but Russian is not my native language ." In some ways he is right. I would like to speak in Japanese as he is in Russian (I myself live in Japan). However, if earlier I did not pay any attention to which country the freelancer is from, then now I’ll pay.
Reviews are lying
As Dr. House says, everyone lies. Reviews are no exception. They need to believe carefully. For a long time, I have been wary of a large number of positive reviews. Behind these reviews may be an extortioner of positive reviews.
Or it may be the manager. And here we have all the charm of working through a manager - information reaches the executor and back with a delay, plus the effect of a broken phone. I do not want to cast a shadow on all managers, but I have only negative experience with them. I prefer to work directly with performers, without intermediaries.
The rake theme can be developed further.
In the meantime, I will tell you about the perfect freelancer. He immediately clarified all the details. He was very correct and polite in communication. He divided the task into stages and made a work plan for the week ahead. Clearly adhered to the plan and wrote about the results every 2 days. At the end, I provided the working code and, which came as a surprise, a separate documentation file. The program was tested, fully complied with the TK and the code itself was well commented.
It seems to be nothing supernatural, but very rarely it is all possible to get it all in one bottle - competent, in touch, meets deadlines. More such exemplary freelancers I have not yet met. By the way, her name was Diana.
Source: https://habr.com/ru/post/93201/
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