Call from Akado - Internet does not work: coincidence or competition?

A few days ago I received a call from Akado, with the story that our house is already connected to the Akado network (aha, he has been connected for two years). My wife talked, who then conveyed to me the meaning of the conversation. She didn’t want to communicate, said that we are connected, it seems, to another provider, and then a representative from Akado was followed by a question that made me tense up when telling my wife - “Does everything suit you, does the Internet work well?” The thing is, well remembered the comment in the topic “Where did Akado get my personal data?”
But, seriously not accepting this call, I left for the country with a calm soul. And returning tonight, as you can guess, I found a non-working Internet at home - the router refused to raise the connection via pptp! I phoned to technical support (I see no reason to call the provider), explained the situation, the specialist said the following - yes, we do not have problems with hub equipment in your area, but we cannot get access to it during holidays - everything is sealed, ECD and others do not let us. So, he reassured, at least until Tuesday will have to wait.
Fortunately, the reserve channel from MGTS remained in reserve (from which I can not disconnect, the owner of the number should be dragged to the telephone node), but vague doubts were getting into my heart - is there any interconnection going on, or is it just a mystical coincidence?