Technical "support" from MTS continues to delight

We do not cease to be surprised at the competence of the “specialists” of the technical support of MTS

March 30, 2010, we decided to use a free service to provide a detailed report on the balance sheet for the month, due to which a request was sent through our favorite “Internet Assistant”.
The response came in detail, but only in one day (03/30/2010). Of course, we can immediately assume that when sending a request we made a mistake and indicated the wrong period, but the whole ridiculousness of the situation lies in the fact that the choice of the interval is rigidly fixed by the current month:


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Question text: when ordering a detailed report for the month (from 01/03/2010 to 03/30/2010), a report arrived in 1 day, 03/30/2010.
they advised to contact the contact center again later (if possible, order no more than once a day), or call later after a few hours - “after 3-4 ...”, since "Apparently this is a technical error, and now no one can explain why this happened."

Could you explain what is the problem of providing the declared service in a normal volume?

I would like to receive an answer by email

The “exhaustive” answer itself came:

Thank you for contacting MTS OJSC Contact Center.

Let me inform you that in order to make a request for your question, please provide the following information:
- subscriber number
- password in the subscriber IP
- date and time of error
- a screenshot of the error \ or a detailed description of the error, indicating in which section the error occurred.

We are grateful to you for choosing our Company as a cellular operator.

Respectfully,
Marina Lebedeva,
MTS is your telecom operator
www.mts.ru
Thank you for your cooperation!


So, why does the management of the company allocate huge money for the maintenance of such “specialists”?