Logitech tech support or how I changed the mouse

About Logitech technical support was not one article ( Part 1 , Part 2 ). So I decided to write about how I changed the mouse. Immediately make a reservation that I focus on one nuance that is not specified in the above articles.

It all started with the fact that the mouse died. The computer just stopped responding to the receiver connection. Because documents and boxes from the mouse I have not survived, I googled a little and wrote a letter to Logitech similar to the following:

The mouse does not work. The computer does not respond to the connection of the receiver. I tried on two computers and a laptop, tried to change the batteries and install different versions of SetPoint. She stopped working unexpectedly - in the evening she worked, in the morning she stopped. Can you help with anything? Is this a warranty case? Unfortunately, the purchase receipt has not been preserved.

The next day I received the following answer:

Thank you for contacting Logitech technical support.
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Attach photos (no larger than 1mb):
- purchase receipt,
- your device, photographed above and below on an A4 sheet with the handwritten number of your incident and readable PID and P / N numbers on the bottom of the mouse.

After that, we will be able to replace your product if all the above listed criteria are met.
We ship replacements only to Moscow and St. Petersburg. If you live in one of these cities, we need your data (shipment is done via UPS). If you live in another city, then we will need the data of your authorized representative in one of these cities.
- First Name and Last Name
- Telephone number
- full postal address with zip code

I hope this information was useful to you. If you have any further questions, please email me or go to our website www.logitech.com

As for the check photo, do not worry.

It was here that I understood the trick of such a product replacement scheme. " We ship replacements only to Moscow and St. Petersburg ." And how to be residents of other cities?
After a small correspondence, I learned that there are no other options, and that I need to find a confidant in 7 days, otherwise my application will be canceled.

Nothing to do, and I found a confidant in St. Petersburg. Sent data and photos. After 3 days I received the answer:

Nikolay, I replaced your device. Delivery by courier from 7 to 10 business days.

And the next day I received a letter that the mouse was on its way to St. Petersburg.

Notice, I was not asked to break the mouse and send photos. I sent photos of only the whole, albeit a non-working mouse. That is, with this approach, you can get another working device for free. I do not know, maybe this is an isolated case, maybe they just forgot to ask for a mouse, but, nevertheless ...

March 2, the mouse was transferred to UPS, March 4, the courier delivered to the address in St. Petersburg. Now the valiant "Mail of Russia" delivers it to me.

Here is such a story. I think Logitech needs to be a little more serious about replacing devices. Well, if there is a brave insolent and get a working device for free, wait for the topic on Habré.

Good luck!