Perfect service

I read the next howls on the lack of ideal payment systems. And the reason I see the following. It, I note, you can generally adjust to the absence of any perfect service. So why not?

There is a service, there are rules of service. Above the dry rules are still on top of the actual mode of operation, the way the service actually works. How friendly he is, how polite he is, how fast, how much his decisions are in the direction of “the client is always right” or in the direction of “extracting the maximum profit”.

But there are two categories of people. Well, conventionally, in fact, of course, two polarities. Some are politicians, others are litigants. Politicians build otnosheniya with services on politeness, in the absence of unnecessary demands, behave gently, expect that they will be offered everything, and they, in turn, will not stand for reasonable and modern payment and will not inflate disagreements because of kopecks and trifles . Others are litiggers. They will thoroughly read the instructions, and at worst - they will not read, will demand everything in the world, imaginable and unknowable, will be outraged by prices, will shake the constitution and the rights of consumers, will complain, swear, “take everything from life” and squeeze service is dry.
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How to be a service? You will be gentle, you will open the doors and embrace - the followers will come, they gnaw, they will fall on the sofas, they will yell in the corridors on their mobile, they will pour in the third free cup of coffee, they will thicken them and, snorting, will be proudly removed without buying anything. You will be dry and hard, as a saleswoman of a Soviet butcher shop, you will look suspiciously, take money in advance, pack, deliver and explain at the expense of the buyer, understand the reasons for the breakdown month, demand a personal presence, a copy of your passport and a pile of statements in triplicate - to you good, kind and unobtrusive clients who are like a balm to the soul at the end of the working day and whom we really love do not come.

And I will say this. Law, regulation, constitution, consumer rights - this is extreme. This is not a rule of conduct, not a picture of how everything should look and not a guide to action. This is a hard limit, which can only be dealt with as a last resort, unless there is no agreement at all. But what to do if extremism in human nature, if we so love to bring everything to the handle, feel the right and demand, feel the power and use, and then be sad for the lack of good, sweet, attentive, honest.

What to do? Work on yourself, meditate, comprehend Zen. The service is to be courageous, to conduct affairs tenderly and cautiously, to solve issues by a personal approach: to whom to pour tea with buns, and whom to bring out the rusenki, let him bring the whole department and make all the forums curse. The client is to remember that you come to people, not to robostvugami from Mars, therefore, come with kindness and affection, but do not come back to the boors and try to correct them, clearly know your rights and never, never apply them :)