Apple in the regions
Hello! I tell my case and at the same time I would like to hear an opinion from the side.
Prehistory: I bought a macbook, after a year I stopped charging. Passed in the store where he bought. Asked what would have done quickly. After 31 days, my poppy came.
I go to the store (staples) and check. Everything is charging. I come home, I look - something is wrong with the computer. It was too late, did not understand. I get up sutra, I look - the system costs 10.6.2, I had 10.5. Plus, the data of another person (woman) photo, bank statements, not razlozhenny mail. Well, I think we did that. I check the serial number - not mine. Mac is not mine.
I go to the Consumer Protection Association. They say that from the beginning it is necessary to find out the relationship with the store. Ok, I go to the staples, I ask the manager. I explain the situation to him, he always refuses. After the call, he calls the authorized distributor where the repair took place. They say that tomorrow my computer will be in the store. I insist on bringing me home. Agree. I talked a little more with them on the topic “31 days to replace the power supply?!?!?!?!?” Refuses to compensate, says that it is necessary to talk to the apple. The poppy, which was given out, was taken from me. That is, I was left only with papers. Ok, I ask for a copy of the distributor's invoices and coordinates.
I come home, I start writing a complaint about their mail, as the distributor calls me. Explains that a computer will be delivered to me in a week to my home address. But half an hour ago it was said that he would be at my house tomorrow morning. I demand compensation and a computer tomorrow. I need a client to show work. Already an appointment is scheduled. He says that he will call after lunch (in half an hour) and connect me with the person in charge of this issue.
')
The action takes place in Portugal, Faro.
Question?!
Prehistory: I bought a macbook, after a year I stopped charging. Passed in the store where he bought. Asked what would have done quickly. After 31 days, my poppy came.
I go to the store (staples) and check. Everything is charging. I come home, I look - something is wrong with the computer. It was too late, did not understand. I get up sutra, I look - the system costs 10.6.2, I had 10.5. Plus, the data of another person (woman) photo, bank statements, not razlozhenny mail. Well, I think we did that. I check the serial number - not mine. Mac is not mine.
I go to the Consumer Protection Association. They say that from the beginning it is necessary to find out the relationship with the store. Ok, I go to the staples, I ask the manager. I explain the situation to him, he always refuses. After the call, he calls the authorized distributor where the repair took place. They say that tomorrow my computer will be in the store. I insist on bringing me home. Agree. I talked a little more with them on the topic “31 days to replace the power supply?!?!?!?!?” Refuses to compensate, says that it is necessary to talk to the apple. The poppy, which was given out, was taken from me. That is, I was left only with papers. Ok, I ask for a copy of the distributor's invoices and coordinates.
I come home, I start writing a complaint about their mail, as the distributor calls me. Explains that a computer will be delivered to me in a week to my home address. But half an hour ago it was said that he would be at my house tomorrow morning. I demand compensation and a computer tomorrow. I need a client to show work. Already an appointment is scheduled. He says that he will call after lunch (in half an hour) and connect me with the person in charge of this issue.
')
The action takes place in Portugal, Faro.
Question?!
- How can you demand compensation and how can you intimidate them? (The revocation of the apple license, consumer protection rights, etc.)
- Can I demand anything from the bottom at all?
Source: https://habr.com/ru/post/83894/
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