Have you ever tried to contact Google Apps for domains?
It all started with the fact that we needed to increase the number of users on our partner edition account.
The number of mail users grew pretty fast. Soon it reached the limit issued by Google after the first request. We started to delete inactive accounts, but soon there were almost no inactive ones - they all deleted. And we decided to re-request the increase in the limit, but either they have some kind of glitch, or there’s no such policy, they didn’t find how, all the relevant links were gone, the information wasn’t found, and we decided to turn to those. google support
Found link "Contact us":
www.google.com/support/a/bin/request.py?contact_type=pre_only
Tried to contact them from this form? They primarily require a Customer PIN and Support PIN. How to find this data? And it is almost impossible to find them - in the help section of what is intelligible, the instruction on the link on the “Contact us” page is not correct (there are no pins where they write), in the forums they write some kind of non-working comments. Contact Google and ask for obvious reasons impossible.
We decided not to retreat. And found this data. It turns out that using the API you can pull them out:
code.google.com/apis/apps/admin_settings/docs/1.0/admin_settings_developers_guide_protocol.html
')
Directly some quest! But this is not over.
Okay, you got a Customer PIN and Support PIN through the API. Returned to "Contact us". Entered the data ... And stayed on the same page. No error message, no contact form. Buried in the wall. Search support forums again did nothing.
Judging by the URL “Contact us” ("...? Contact_type = pre_only") Google apparently wants to communicate only with the owners of paid Apps (premier), although the Premier, Education, and Partner Admins are clearly written on the contact page. Apparently not long ago turned off support, and did not have time to change.
What happens? Portal administrators, who once decided to collaborate with Google, promote its brand, and run Adsense ads for free on user accounts, as well as transfer thousands of mail user accounts to their servers now they can't even turn to support? Those. Understand how you know, you are nobody, even we do not want to talk to you.
What is this cooperation? Or do they reason like this: “We don’t care about everyone, we don’t need anyone, we are the universe”?
The number of mail users grew pretty fast. Soon it reached the limit issued by Google after the first request. We started to delete inactive accounts, but soon there were almost no inactive ones - they all deleted. And we decided to re-request the increase in the limit, but either they have some kind of glitch, or there’s no such policy, they didn’t find how, all the relevant links were gone, the information wasn’t found, and we decided to turn to those. google support
Found link "Contact us":
www.google.com/support/a/bin/request.py?contact_type=pre_only
Tried to contact them from this form? They primarily require a Customer PIN and Support PIN. How to find this data? And it is almost impossible to find them - in the help section of what is intelligible, the instruction on the link on the “Contact us” page is not correct (there are no pins where they write), in the forums they write some kind of non-working comments. Contact Google and ask for obvious reasons impossible.
We decided not to retreat. And found this data. It turns out that using the API you can pull them out:
code.google.com/apis/apps/admin_settings/docs/1.0/admin_settings_developers_guide_protocol.html
')
Directly some quest! But this is not over.
Okay, you got a Customer PIN and Support PIN through the API. Returned to "Contact us". Entered the data ... And stayed on the same page. No error message, no contact form. Buried in the wall. Search support forums again did nothing.
Judging by the URL “Contact us” ("...? Contact_type = pre_only") Google apparently wants to communicate only with the owners of paid Apps (premier), although the Premier, Education, and Partner Admins are clearly written on the contact page. Apparently not long ago turned off support, and did not have time to change.
What happens? Portal administrators, who once decided to collaborate with Google, promote its brand, and run Adsense ads for free on user accounts, as well as transfer thousands of mail user accounts to their servers now they can't even turn to support? Those. Understand how you know, you are nobody, even we do not want to talk to you.
What is this cooperation? Or do they reason like this: “We don’t care about everyone, we don’t need anyone, we are the universe”?
Source: https://habr.com/ru/post/83655/
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