Google closely engaged in customer support for Nexus One

Of course, everyone remembers how immediately after the release of the Nexus One on the company, a wave of complaints fell from the users who could not get adequate answers to numerous questions. For example, those who addressed their problems to the mobile operator T-Mobile were redirected to HTC. Well, there they were sent back to T-Mobile - this is a classic. Google accepts questions only by e-mail and on the forum, and the answers are not published immediately, but after a day or even two. Apparently, Google finally (xy-xy less than six months) decided that it was time to save their own reputation and the nerves of the owners of the Nexus One and began to urgently look for a candidate for the post of project manager for telephone support for Android and Nexus users. Digital Inspiration has found this information on the network.

Responsibilities include organizing and managing telephone support services for Android and Nexus One users. It is not yet known whether Google will solve this problem internally or will attract an external call center. Google Press Secretary Katie Watson declined to comment on the company's plans, but noted that Google is ready to change the approach to the service in accordance with customer needs. “We try to pay attention to all issues as quickly as we can, we are flexible and ready to change internal processes and tools, if it is needed to optimize customer support,” she said in an e-mail. Being completely unprepared to receive calls from dissatisfied customers, the company decided to become active at least on the forum. So, on February 2, an updated software was posted there to connect Nexus One to 3G networks.

via pcworld.com