Real IT management - let's without clever words and superfluous theory

Hello friends.

I hope that the choice of Habr.ru as a hosting for a blog on IT-management is the right step.

I have the knowledge that I will share with you with pleasure.
')
I have a desire to learn, so I am happy to listen to you.
It is on the dialogue, in contrast to, in my opinion, the too dry “article-void” scheme, we will build an interaction with you.

HOW MORE EXAMPLES ARE - this is my main principle.

I review materials for January-March:

1. Service model - look at IT through the user's eyes (2-3 parts)

As part of the discussion of this topic, we:
- Let's look at IT through the eyes of ordinary users (operational level) and top managers from business (tactical / strategic levels)
- Understand what IT service is
- Let's develop the elementary catalog of services
- Let's analyze the advantages of the service approach for the IT department
- Consider some successful and terrible examples of trying to arrive at a service approach.

2. Incident management - we got into the army? (3-5)
We will understand:

- What is an incident
- Why is the topic “Incident Management - We Entered the Army?” Is only the tip of the iceberg
- How the service is arranged from the inside and why it is needed
- Where incidents come from and where do they disappear
- How to deal with those incidents that do not want to disappear