Perfect technical support
I want to share with you the knowledge of how great the support is, in connection with which it is necessary to openly support the technical support of Nokia.
A few weeks ago, for storing the logs of one conference, I screwed the logs in XML format to the bot, and for display I screwed a small .xsl file to them that converted the log into a convenient XHTML readable page. And everything was great on the computer; all browsers did an excellent job with this task.
It so happened that from weeks ago I was left without any access to a computer, alone with my Nokia 5800XM. At the same time, I used the Internet through GPRS and the standard Symbian browser quite a lot. When I tried to view the above-mentioned conference log from a phone, I discovered that the browser sees the XML file and immediately considers it as an RSS feed, respectively, adding it to the saved streams and not displaying any pages to me.
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I am a bona fide user and decided to report this problem to Nokii. In Symbian itself, there were no means of reporting problems, but on the Russian website of Nokia I found the form “Ask a question to tech support”, which I used. Since there was a message that the question would be sent to the European center of Nokia - I wrote a question in English, describing the situation and asking if support for such files would ever be implemented and whether it would be worth waiting for it in software updates to 5800. After 5 minutes I’ma email dropped the standard message that "Thank you for your message ... blah blah blah." It was the late evening of January 18th.
This morning, they called me from a certain undetectable number, and a lady with a very good Russian language, but a very foreign accent, posing as an employee of Nokia’s technical support, answered me in detail, saying that they don’t plan to implement this feature, not a computer. ”
I was shocked, honestly. For the sake of one question, they were not too lazy to just call and answer. No correspondence, no burdens. They just called and gave an answer, even if it was negative.
Tell me, have you ever seen a similar support?
Upd. In the comments noted companies that also need to have a clear technical support, consider this when choosing services :)
A few weeks ago, for storing the logs of one conference, I screwed the logs in XML format to the bot, and for display I screwed a small .xsl file to them that converted the log into a convenient XHTML readable page. And everything was great on the computer; all browsers did an excellent job with this task.
It so happened that from weeks ago I was left without any access to a computer, alone with my Nokia 5800XM. At the same time, I used the Internet through GPRS and the standard Symbian browser quite a lot. When I tried to view the above-mentioned conference log from a phone, I discovered that the browser sees the XML file and immediately considers it as an RSS feed, respectively, adding it to the saved streams and not displaying any pages to me.
')
I am a bona fide user and decided to report this problem to Nokii. In Symbian itself, there were no means of reporting problems, but on the Russian website of Nokia I found the form “Ask a question to tech support”, which I used. Since there was a message that the question would be sent to the European center of Nokia - I wrote a question in English, describing the situation and asking if support for such files would ever be implemented and whether it would be worth waiting for it in software updates to 5800. After 5 minutes I’ma email dropped the standard message that "Thank you for your message ... blah blah blah." It was the late evening of January 18th.
This morning, they called me from a certain undetectable number, and a lady with a very good Russian language, but a very foreign accent, posing as an employee of Nokia’s technical support, answered me in detail, saying that they don’t plan to implement this feature, not a computer. ”
I was shocked, honestly. For the sake of one question, they were not too lazy to just call and answer. No correspondence, no burdens. They just called and gave an answer, even if it was negative.
Tell me, have you ever seen a similar support?
Upd. In the comments noted companies that also need to have a clear technical support, consider this when choosing services :)
Source: https://habr.com/ru/post/81369/
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