A tale about how I repaired my Macbook Unibody Late 2008

It all started with the fact that I noticed that the lid is not tightly closed and you need to press a little, so that the magnets grab. If the MacBook is tilted slightly, the lid opens.


')
I asked for advice in LJ ru_mac, they said that the magnets most likely refused.

I came from a / c Amos (http://www.amos.ru/), instead of the promised work hours from 10, from / c worked from 11.
Having spent 1 hour, I waited for the “master”, saying that most likely the loops were spoiled or the magnets he took the macbook and issued a receipt saying that they would call me in the evening.

It was November 2 .

Began!

Of course they didn't call me. A day later I called Amos, and they said that there was a problem with the hinges, and they would order a new cover and wait for 3 weeks (I didn’t understand why I need to change the loops for 3 weeks)

Because This is a working machine, I could not wait for 3 weeks.

I called re: Store, explained the situation, they said that I would bring TK and they would give the money or change it to a new macbook.

After that, I phoned to Amos, where they quickly sent me, explaining that they would not issue me TK. with re: Store they do not work.

Well, what to do? I started calling re: Store to get the address of a service center that works with a mini.
I was told that there is one next to me (AU-Guarantee), I asked: Does the AU-Guarantee work with you or like Amos.

In the conversation, they found out that the laptop is already inspected, but they refuse to issue TK for re: Store. Then they advised to write a letter to them, and they will send it to Moscow to the authorities and the matter will be decided there.

A day later, I phoned the center of Apple.
They said that the store itself should ask for a TK, or they can call Amos and ask them for a TK in which it will be written that I refuse to repair it.
I didn’t understand what the consequences would be, but I called Re: Store, where I was asked to wait for the second half of the day when they would answer my claims.

By the way, AMOS, contrary to my desire, independently ordered spare parts for repairs, in fact there was no diagnostics, if I hadn’t called on Friday, but had waited for me to call, I would get a laptop only in a month.

About a week after putting the macbook, I agreed with re: Store, about the substitution.
They gave me an older model MB 467, not a new one, slightly scratched. Under the receipt of course, in which all scratches found by me were indicated.

What a naive I was when I thought that they would fix a laptop for me in 3 weeks.

The final

49 days have passed since the filing of a laptop repair. On the 44th day I called Amos (rays of diarrhea), where I was told that before the 20th one could not count on it. Therefore, with a clear conscience, I called re: Store and said that I wanted to either return the money or exchange it for a working MacBook, and agreed to exchange it.

I arrived on Saturday with a set from an old macbook and with a substitution. There was no older seller on the spot, but because A box from an old MacBook somewhere was lying around, I did not take it.

Therefore, the exchange was denied to me, until they talked to the authorities and they would call me back (they did not call me :(), I could barely give them a substitution and collect my receipt.

Today I somewhere dug up a box and arrived at re: Store right in the morning, everything went like clockwork, though I paid the difference between the laptops (3 thousand a week’s price rose :(), filled out the return papers and received a new macbook.

Now I am writing from a new Macbook Pro MB990 for 52990 rubles.

I want to send beams of diarrhea, right up to the closing of the service center Amos (http://www.amos.ru/), thanks to the muddachestvo of their service center, I lost the opportunity to buy a replacement for 49990 (i.e., no surcharge) and get a discount upon purchase ( 10% of the price of 4,990 rubles.) Which was available until October 31.
As a result, due to the service center Amos, I lost a total of 7990 rubles. I could buy myself a new mouse = /

I would also like to mention re: store, which is attached to the lack of packaging, which by the way is not included in the package and is not legally related with a mandatory return.

But still I want to express my gratitude to re: Store, for the fact that today they quickly let me go and did not teach tricks.

Conclusion

Even if you have a branded laptop or another device, remember that where you live, you will take off from this.
You are required to give out a substitution for the period of repair, but you should not take it in the c / c, they can issue a model of 2000, the law does not say that the laptop should be of a class not lower than that delivered.
Strictly keep track of how the repair is going on and if you do not fit into the 45-day period, then go boldly to the store.
Hand over the broken device directly to the store, not to the s / c, and to the store. If I did it right away, then everything would have passed, much better.
And best of all, that you would not break the technique :)

Links to LJ

community.livejournal.com/ru_mac/12272522.html
community.livejournal.com/ru_mac/12896035.html
community.livejournal.com/ru_mac/13417053.html

PS

Dear employees with / c Amos!
If the damage is connected with magnets or loops, then how would you not want, but the chance that the top cover will arrive earlier than 45 days is very small.

Also, the muddiness of some employees with a / c exceeds all limits.
Generally suck lozenges and learn from macsolutions.ru (they immediately issue a decision that cannot be repaired)
And yet it is worthwhile to offer a substitution, when the repair delays more than 1-2 days.

Pss

I still think that replacing the entire top cover is not a dick, not a repair.