How to delegate?

The latest version of this article is about delegation .
There is such a clever word - delegation. The definition I would give is this: delegation is the process of transferring responsibility for the result of execution to another subject. It is unlikely that someone in their right mind will say "I delegate this to you," more often we use the word "instruct." I will try to share my experience on how to shift from a sick head to a healthy one.



1. Delegate problem solving, not task execution. It improves motivation.
The Lord says to the servant: “George, it’s raining outside. And I seem to have forgotten an umbrella in my office. ” The servant runs up to the 5th floor, checks the office, goes downstairs and says: “Yes, sir! You left him in the chair. Bring?
Why does this joke cause a smile? Before the servant, clearly outlined the problem. Rain, need an umbrella. Instead of solving it, he gives information that is not needed.
I will note that a task is a way to solve a problem.
2. Control not only understanding, but also the way. This improves the result.
After I outline the problem. I do not propose my own solution, but I ask, “What do you think you should do?” Of course, I have an idea how to solve this problem, but suddenly a person has a better option. Here it is important to remember that open-ended questions are needed to form a solution, and closed questions are needed to consolidate .
For example: The problem is to transfer documents to another organization. Formation - When do you think to do this? Consolidation - Did I understand you correctly, at 15-00 documents will be already in place? Result: You can safely report that at some time the documents will be in another organization.
3. Indicate who needs it. It improves communication in the team.
The chip is so obvious that many do not notice it. Saying “designers need ...” is longer by one word than “necessary ...” only a person immediately understands for whom this is done. Yes, and helps to distinguish personal issues from workers.
4. Praise for what is done well, advise what can be done better. This makes re-delegation easier.
It is much easier to delegate with phrases, “Do you remember how quickly you were last time ...”, “Do you remember how we talked as soon as possible to get to ...?”
5. Bonuses for the result should be delegated, bumps - keep yourself. It creates a personal affection for you.
For the Slavic mentality sounds weird. But to lead it means to control, and not to drive with a flared hand. Modesty is the best PR for a wise leader.
6. Warn about liability. This causes a personal interest in solving the problem.
Taki appeared under this word responsibility. You can of course be replaced by “Warn about the consequences,” but it doesn’t sound like that.
Speaking essentially, it is worth explicitly indicating what will happen in cases of success and failure . The method of carrot and stick has not been canceled. After this stimulation-motivation you should check the correct understanding of the importance of the order. This is precisely p.7
7. Verify the prioritization. This forms the same idea of ​​values.
I will quote vzzvzz : , « , , » . . , « , , » . .

Application Guide:

• p.1.3 and 6 are at the time of entry into the essence of the problem
• Clauses 2 and 7 at the time of taking feedback that the problem was correctly accepted;
• Clauses 4 and 5 should be used when giving feedback regarding the result.

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UPD. Thanks to gleb_kudr for a clearer definition of delegation.
UPD2. Added p.6 and 7. suggested vzzvzz in the comments.
UPD3. You can find other articles on this topic in my blog.