How we fought M-VIDEO

The girl at work bought a laptop. Beautiful HP. Brought to work includes and there the column hisses, well, we decided nothing terrible, such as 4 days have passed since the purchase, now we will go and change it calmly.

We come to the store (in Uspensky shopping center) we approach the manager, we say this and that, we want to change.

M: Wait, the senior manager is coming, talk to him.

This is the most senior manager, they together go to their room, a couple of minutes go out and give out:

M: We will change the laptop within 7-14 days.



Of course, this did not suit us at all, I continued to insist that we change it now, for according to the law it is so.



As a result, the managers ask me to approach them alone, I come up.

M: We came up with a solution, you need to buy a certificate of technical support for 2 years and we will immediately change the beech to you.

It somehow alerted me ... why is it so ...

I turn on the voice recorder and make it so that they all repeat it again (sound here: ifolder.ru/1872433 1mb)

')

They will ruin it, saying that I have recorded everything on a dictator and ask to call an older manager.



The older manager comes, I tell the story, he immediately punches the laptop in the warehouse, there is a laptop, within 15 minutes they give out another laptop.



In general, the essence of this story is this: do not be fooled by the words of small managers, they just want to fuck the dough. Carry a tape recorder and insist on your own. KK