Do you have dedicated or adsl? Are you being cheated !?

I am sure that today the overwhelming majority have moved from modems to a dedicated line (local network) or adsl. I have often heard from users of many Russian providers about the low quality of services, in particular, large packet losses (and where the rule about this is generally indicated), high prices, etc.

Well, let's turn to Federal Law on this matter.


So,

Terms of communication services for data transmission
Approved by the Decree of the Government of the Russian Federation dated January 23, 2006 No. 32

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1. You have a broken network, but those. support is not responding or in the yard at night and you do not listen?

The law is on your side:

12. The telecom operator provides the following information and reference services free of charge around the clock :
a) the provision of information on tariffs for communication services for data transmission, on the territory of the provision of communication services for data transmission (service area);
b) providing the subscriber with information about the status of his personal account;
c) reception from the subscriber and (or) the user of information on technical faults that impede the use of data communication services;
d) the provision of information about the communication services provided for data transmission and the necessary explanations.

2. Do you think that your personal data has become known to third parties? Is the provider watching you?

And again the law did not leave arbitrariness aside:

67. For non-fulfillment or improper fulfillment of obligations under the contract, the telecom operator shall be liable to the subscriber and (or) the user in the following cases:
a) violation of the terms of access to the data network;
b) violation of the deadlines for the provision of communication services for data transmission set in the contract;
c) failure to provide communication services for the transfer of data specified in the contract;
d) poor quality communication services for data transmission, including as a result of inadequate content of the data transmission network;
e) violation of the secrecy of information transmitted over the data transmission network;
f) violation of the established restrictions on the dissemination of information about the subscriber-citizen, who have become known to the telecom operator by virtue of the execution of the contract.

3. Have you entered into a data service agreement? What is written in it? He does not suit you, but there was no choice? Do you know what the provider should have indicated?

26. The following information must be indicated in the contract:
...
g) type (type) of equipment;
h) technical indicators characterizing the quality of data transmission services (including the bandwidth of a communication line in a data transmission network, loss of information packets, time delays in transmitting information packets, reliability of information transmission);
i) the consent (refusal) of the subscriber to use information about him in the information and reference services;
...

Someone else doubts that the law is on our side?

full law

original source