Yandeks.Pochta: Consumer satisfaction survey. Poll

Hello, Collective Mind!

We, two students, in carrying out the test work on the subject of quality management decided to conduct an online survey. In particular, by measurement, in the best sense of the word, customer satisfaction. The object of the study was the postal web service from the company Yandex - Yandex. Mail . According to the received data the corresponding article will be published.
And here is a link to a concise survey , answering questions that can satisfy students on excellent.
We are not employees or competitors of Yandex in the free webmail market.

Meeting the requirements of teachers to design the survey

On the first page , users are polled for the importance of each quality indicator to them. The importance is fixed by an appropriate assessment in front of each of the parameters.

The scale of importance of quality indicators for the user	Evaluation
Never mind	one
Low	2
Not important enough	3
Important	four
Very important	five

On the second page, the quality assessment of Yandex.Mail is carried out. The peculiarity here is that the quality assessment is carried out not for a segment, but for a specific object.

Quality assessment by the user of the quality object	Evaluation
poorly	one
Unsatisfactory	2
Satisfactorily	3
Good	four
Very good	five

The differences between the polls are that the first is to find out which parameters you choose in order of importance. And the second one finds out how qualitatively they are present in your understanding de facto.

According to GOST 28806-90 , functionality, reliability, usability, efficiency and maintainability are assigned to the general characteristics of software quality. The “mobility” indicator seemed to us superfluous. Decryption:

Level of quality	Description
Functionality	The ability of the software to provide a solution to the tasks that satisfy the stated needs of customers and users when using a complex of programs under specified conditions.
Correctness (correctness)	The ability of a software tool to provide correct or user-friendly results and external effects.
Security (security)	The ability of software components to protect software and information from any negative impacts.
Reliability	The provision of a complex of programs with a rather low probability of failure during the operation of the software in real time.
Efficiency	Software properties that provide the required performance of solving functional tasks, taking into account the amount of computing resources used in the established conditions.
Practicality (applicability)	The properties of the software, which determine the complexity of its understanding, study and use, as well as attractiveness for qualified users when used in the specified conditions.
Maintainability	Software adaptability to modification and change configuration and functions.

Complete the survey


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To be continued...