Yota users are indignant

Good afternoon.
Already on 2 pages of news in the magazine Yota indignantly about the service.

It all started here with this (according to the owners Yota)
September 23 at about 2:15 pm in the Moscow Yota network a serious accident occurred. From this point on, many subscribers may have problems with connecting to the Internet. The problems were not connected with the work of the network itself (the subscribers had a signal), but with the authorization system.

At the moment, the accident is fixed. We did our best to quickly identify and solve the problem, but, unfortunately, it took us quite a lot of time.
etc
community.livejournal.com/yota_ru/511116.html
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Also, information from Petersburg began to appear.
No connection, those support warn that there are problems in St. Petersburg.
When problems end do not tell me?
community.livejournal.com/yota_ru/511405.html

Later, when the Yota employees said that the problem was fixed, the majority of users started the problem with “surfing” on the Internet (50/50 was opening sites)
community.livejournal.com/yota_ru/509733.html

I wanted to learn from the representatives of Yota:

- When will it all end?
-Maybe still tell in more detail about the problem (and not just that they could not log in all and all)
-About the possibility of reducing the price for October subscriber by 2 times (ie, 450rub) in order to somehow stimulate customers.