My personal [negative] experience using WebMoney

A little background. In LJ Tatiana Lazareva read about the theater for children with disabilities , I wanted to help him. By the way, in the WebMoney wallet there were overdone 900 rubles.

So, after a 2-year break, opened the wallet. Before synchronization with the server, he showed 907.47 p.
After synchronization, the magic amount decreased by a hundred - 807.66. Of course, I transferred them to the theater, and then I wanted to get to the bottom. I wrote the following letter to tech support (for simplicity - my wallet R1, foreign wallet R2, theater wallet R3):

Hello!
I have lost 100 rubles from my R1 wallet. The list of operations is attached.
2007.09.03 the remainder 907.47, and 2009.09.04 the remainder 0.01 at the consumption of 807.66
')
Date; Coming; Consumption; Commission; The remainder; Correspondent's wallet; Note; Type of transaction;
"2007.09.03 16:44:25" ;; 1.00; 0.01; 907.47; "R2"; "SayThanks"; "Consumption";
"2009.09.04 16:59:30" ;; 801.25; 6.41; 0.01; "R3"; "Charitable contribution for statutory goals"; "Expense";

Respectfully,
Name

The next day I received the answer:

Interested in this translation?
"2007.09.03 16:44:25" ;; 1.00; 0.01; 907.47; "R2"; "

I think maybe unclearly asked a question, is it too long? I answer:

Interested in what happened 100 rubles, or rather, 99.80 rubles.

Late in the evening comes the answer:

Do you see only two of these operations that you have sent?
Do you see transactions for May?
for example 2009-05-13 17:18 You received 1503RM on your R3 150WMR and the balance you got

use banking.webmoney.ru
banking.guarantee.ru
look at the statement there, which is available, maybe it will become more understandable to you

Now it is clear - began to blunt. Let me remind you that my wallet is R1 , and I was shown an operation in the R3 theater wallet. Privacy leaves much to be desired.
I try sites - it is useless, about this in my next letter:

Dear, I do not know how to call you!
Did you tech support or passed by?

1. My wallet is R1, not R3. So you tell anyone about any wallet.

2. Between the 2 operations in the original post, I did not conduct any other operations.

3. Your website could not help me: if I set the interval 01.09.2007-09.09.2009, the error “The date interval is set too long (739) is displayed. The maximum range is 3 months, ”but if I set the 3-month interval 01.09-01.12.2007, then the error“ The date is set too old. ” If you are tech support, you should know how your site works.

4. Stop already, finally, to detract from the correspondence, and answer the question, where did 99.80 rubles go from my R1 wallet for the period from September 3, 2007 to September 4, 2009, or rather, between the operations below (this is an extract exported from WebMoney Keeper Classic 3.7.0.1):

Date; Coming; Consumption; Commission; The remainder; Correspondent's wallet; Note; Type of transaction;
"2007.09.03 16:44:25" ;; 1.00; 0.01; 907.47; "R2"; "SayThanks"; "Consumption";
"2009.09.04 16:59:30" ;; 801.25; 6.41; 0.01; "R3"; "Charitable contribution for statutory goals"; "Expense";

Went 4th day, all the answer is no ...