By post: “Consumer protection in Russia: We are not the last” The flip side of the coin

So, let's begin

Seller: You can not pick up the money for the phone, because it has already been two weeks from the date of purchase.
Here you can introduce the concept of a significant drawback, because you can get your money back only if you discover his most mysterious drawback.

What is this - a significant lack of goods - a fatal deficiency or deficiency that can not be eliminated without disproportionate expenses or time-consuming.
Any seller may refuse to refer to it. Is it a shame?
')

Seller: Sorry, but the phone is a technically complex product, the return period for which is 14 days.

Even as the seller is right again. Why?
List of non-food goods of good quality, not subject to return or exchange for similar goods of other sizes, shapes, style dimensions, colors or configurations (approved by the Resolution of the Government of the Russian Federation of January 19, 1998 N 55)
(with the change of October 20, 1998., February 6, 2002)
Here is just point 11 tells us:
Technically complex consumer goods for which warranty periods are established (metal-cutting and woodworking household machines; electrical household machines and appliances; household electronic equipment; household computing and multiplying equipment; photo and cinema equipment; telephone sets and facsimile equipment; electric music instruments; electronic toys ....
And the seller is again right here is a shame !!!

Seller: Did you keep the check? By the way, this is where your one-year warranty expires today, sorry, we can't help you with anything.

5 paragraph 18 of the article really says:
In cases when the warranty period stipulated by the contract is less than two years and the consumer’s defects are discovered by the consumer after the warranty period has expired, but within two years, the consumer has the right to present to the seller (manufacturer) the requirements provided for in Article 18 of this Law if he proves that the goods’s defects have arisen prior to its transfer to the consumer or for reasons that have arisen up to this point
But one small but, the seller has the right to set the warranty period himself, and the right to refuse to accept the goods, and you will have to carry the goods to the service center yourself.

Foreword

That's probably the main points that may not play into your hands.
Sometimes it is easier to go and carry the goods to the service center yourself and will not be sore.
In case of violent buyers coming and shaking their rights, the sellers have cameras installed
In case of malicious buyers.
It turns out that not everything is so smooth with us, the law does not always work for you.
Successful purchases% username%