Anyone who is somehow connected with computers is doomed to provide technical support to family members (or just acquaintances, friends, colleagues). Here is a cheat sheet for technical support that you can give them (thanks to the site - http://xkcd.com )
The path to the original English - http://xkcd.com/627/ ')
PS Translation is quite free and mine. I want to note that the verb Google is used here (google?) :) Will it be strange to “bounce” (Bing);)?