In the corporate search market, Microsoft and Google occupy fundamentally different positions. So, Google believes that home and corporate users are the same people who can use the same product. Microsoft has said: yes, these are the same people, but at home and at work they have different needs, so they need different tools.
A dispute on this fundamental issue was held between representatives of Google and Microsoft at
the Gilbane conference on corporate content management systems.
Jared Spataro, Microsoft Corporate Search Team Leader, described the situation as follows. There are three main categories of search engines for business:
1) simple (commodity);
2) high-level specialized systems;
3) mid-level services (“true enterprise” services).
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Microsoft is developing all three of these areas. At the same time, Google, he said, is a custom brand, albeit with very big ambitions. The famous slogan "to organize all the information of the world" Jared Spataro called "a fantastic goal."
Microsoft looks at the problem more widely and is trying to develop integrated solutions for working with information. “We focus on what users are going to do with this information,” Spataro said. He compared Google's search with the nail that a competitor is trying to solve any problem, because the only tool he owns is a hammer.
Immediately, Nitin Mangtani, head of the Google Search Appliance, entered into an argument with a colleague. “We understand the differences in corporate search,” he said and added that the majority of his department’s employees used to work in corporate search divisions of other companies, including Microsoft. The number of corporate customers of Google exceeds 7,000 companies, including such large ones as Boeing, Honeywell and Intel - all of them installed the
Google Mini Search Appliance software and hardware, which is sold in various versions for as low as $ 2,000 (the cheapest version indexes a maximum of 50 000 documents).
A Google representative emphasized the omnivorous Google Mini Search Appliance, which indexes files in 220 formats, including Oracle databases, wiki, SAP servers, and other exotics — all available through a single search interface. The device does not care what kind of corporate system the customer uses, in any case it will index everything and will make search results depending on the rights of each employee to access this or that information.
Corporate search systems are developing not only Google and Microsoft, but also other companies. For example, during this year, SAP will introduce such a system. It will be closely integrated with workflow processes. For example, a search by employee name will immediately display lists of last names, to whom this employee submitted reports and from whom he accepted, as well as ratings and performance rating of this employee.
via
InternetNews