Fun from the technical support service ESET

We will not oppress you with stories about how important it is for us to communicate with customers, and why it is generally needed. In ESET, as in any other large "computer" company has its own technical support service. She takes an insane amount of calls and written customer calls during the month. But only some of them deserve special attention ...

I must say that the service works with good performance - by the end of July we can report: 96% of calls are received. Only 360 calls remained unprocessed, that is, about 12 calls per day. This is a very high figure. Four support employees took 900 calls each, and one more, more than 1,100 .
')
Putting all the records here is impossible for technical reasons, and not very appropriate. Therefore, we simply give some of them, which we conditionally divided into two categories - thanks and complaints . There is also a third one - a frank mate, but for reasons of political correctness and sanity, we will not spread it ... however, if anyone needs it, write, send it to the PM.
Yes, I almost forgot, in all the messages spelling and punctuation is preserved in its original form.

Let's start with ...

Thanks:

Message: Thanks to the team for the excellent anti-virus program. It is installed in my family on 2 laptops and two desktop computers. For the year of operation, no complaints and discomfort happened. Before that, he had used Kaspersky for two years. Your software works perfectly, does not create unnecessary trouble, it is well updated. The family decided to renew the license. Thank. P.S. I did not find payment by bank order in the online store. It would be nice to provide such an opportunity. Yours faithfully V.Aleksanov.
====
Message: Hello Dear developers !!! I would like to express to YOU ​​a huge THANKS FOR QUALITY AND REAL PRODUCT. With all my heart I wish you health, longevity and a multitude of creative ideas! Best regards, Dmitry.
====
Thank you so much! All updated! With your help, even such a stupid user like me can fix all the problems. Thanks again!!! Natalia Goncharova

Complaints / Questions:

Message: I purchased your Kaspersky Anti-Virus 2009 program, installed it, and the update is not performed, because "... the key creation date is incorrectly indicated ...". Key creation date is May 25, 2009. Key: ghm8p-4wc7x-m2v65-xxxxx. Help me to understand.
====

USER <<< Sending logs at the time of insane node.
====

Message: Why does NOD32 require my Password and Login and where can I get them?
====

Message: do you want to download free antivirus software?
====

Description of the problem: the question is essentially a trifle, but still! tell us in the Volgograd region are scared by some kind of virus " Snake ", is it worth it to beware? and whether NOD32 cope with it?
====

Message: do not recognize the key - robbers!
====

Problem Description: My computer was hacked exactly a week ago. Asya, mail and page VKontakte. Now I received a message in VKontakte:

You don’t have a cookie at all)) well done kid pre-insured with new NOD32 or Kasperom chtoli?))) Will have to load me up)) why complicate my life, it's still broken, you have an old provider STREAM MTU and now 2008 Corbina Telecom. Designed by DEFA studie is a dream for me, you don’t even have to break it))) there you can register everything via ESR.pl ehh)) just going to anger me :) I see another IP on telephony, from where ... there are no two of them ... it’s useless to change the IP of your main one ... you break your head)) thanks it became more interesting)) if I don’t find the last chip, then I won won, I’ll not want to contact any friends with me))) well done, respect)) That broken all. Wait 24, I have time. do not close the message !!! I can't write to a friend

HELP.
====

User >>> I needed the necessary letters today: that is, I waited for them, they sent them to me, and they disappeared without a trace, until I received these letters on another computer on which Kaspersky was
====

Hello, ESET.
before it wasn’t (so fast the files didn’t run), the check mark also didn’t stand before, but everything worked differently, I have concerns that your program stopped protecting me — true
====

acquired in November-December 2007 . NOD32 received a username and password from you. And now for some time I can not update the database. All of a sudden, the login and password data were incorrect. how to be? say ...
====

Description of the problem: I want to extend the term of the license NOD 32 antivirus sistem on April 10, but I don’t know how I live in the village
====

Hello! Sorry to bother you, but I had a problem with updating the NOD32 antivirus program. I recently bought a disc called SYSTEM 2008 , this disc had to include information with a password and username so that I could update the antivirus program. But not the name No password was provided. There was only written Microsoft Windows XP Corporate SP2 Russian version With updates till September 12, 2007 S \ N: D36RK-QDFFD-BTWWY-BT7KK-XXXXX This is what was written there. I tried everything and these letters under the password, but I did not succeed !!! I constantly computer writes the wrong password and name. And what is the right name and password you need to enter, I do not know. If you know anything about this, please write to me!
====

HU hello VYACHESLAV SHISHLAKOV, specialist technical support. I want to thank you for the professional approach to my problem, I immediately feel the hand and the look of the pros, well done, respect, and especially for resourcefulness. You are a valuable HUD, and if you are still there, I’m already sorry that I was born to this world. Hey, BOLDAKRUT, I don’t understand just one thing, how did you blurt out like this (I don’t have enough characters in the login), I would understand if you said that there are a couple extras, this is understandable. Holiday, girls, swipes, here not only zadvoitsya, but you have a shortage. I imagine that you should write to me once, my friend NESHETO a padded jacket, stuffing it in your ears, or at least make it beautiful. Okay, put your head in order, well, with ALL OF YOU ATTACHED, good luck!