Caution! Runner writes off money from stopped campaigns
So the situation:
After discovering this, I, of course, first of all stopped the campaign that ate my money (we have many other campaigns that continued to work), but did not delete it, as it turned out in vain. Since today I discovered, to my great surprise, that there is no money again and again because of the same campaign.
In this regard, I had the following question to the Runner’s team.
How can this be that:
1) I did not enter today (May 22) into the runner's interface until 18-30 Kyiv time
2) Campaign 94998569 was stopped at 18-30
3) The money for the campaign today was written off and the transitions were
')
One would have thought that I still broke up and did not turn off the campaign and what I see is an automatic shutdown, but in addition to the three employees who saw how I turned off the campaign I can bring the following screen shot with running campaigns when there is no money (i.e. not)
If someone explains to me what is happening and how money could be deducted from a stopped campaign, except by mistake of the system, I would be very grateful. ID of the ill-fated campaign 94998569
I am writing on Habré, because it is more efficient than writing to the support service, besides it could also affect other advertisers.
UPD Finally came the response from the support service. It's really their mistake
What it was and how many more campaigns were involved is unknown, I personally had another campaign affected but for a smaller amount.
After discovering this, I, of course, first of all stopped the campaign that ate my money (we have many other campaigns that continued to work), but did not delete it, as it turned out in vain. Since today I discovered, to my great surprise, that there is no money again and again because of the same campaign.
In this regard, I had the following question to the Runner’s team.
How can this be that:
1) I did not enter today (May 22) into the runner's interface until 18-30 Kyiv time
2) Campaign 94998569 was stopped at 18-30
3) The money for the campaign today was written off and the transitions were
')
One would have thought that I still broke up and did not turn off the campaign and what I see is an automatic shutdown, but in addition to the three employees who saw how I turned off the campaign I can bring the following screen shot with running campaigns when there is no money (i.e. not)
If someone explains to me what is happening and how money could be deducted from a stopped campaign, except by mistake of the system, I would be very grateful. ID of the ill-fated campaign 94998569
I am writing on Habré, because it is more efficient than writing to the support service, besides it could also affect other advertisers.
UPD Finally came the response from the support service. It's really their mistake
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«-»What it was and how many more campaigns were involved is unknown, I personally had another campaign affected but for a smaller amount.
Source: https://habr.com/ru/post/60258/
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