what should be the service!
Long ago I was going to write about my impressions of the work of those. Logitech support, but somehow did not reach out. But after reading the article about the Samsung service, I realized that the time had come.
It all started pretty sad - my wireless kit mouse + keyboard stopped working for me. I tried a lot of ways to fix it, but nothing helped. After the keyboard successfully connected via Bluetooth to the Nokia phone, I realized that the problem was most likely in the BT receiver and scored - there was no time to sort it out, so I took out the old wired devices from the bins and calmed down.
After some time, I got sick and when I tried to work from home, I found that the keys on the old wired keyboard hit the key, which greatly hinders the process. I decided to call those. Logitek support and find out where to contact my problem. The statement of the TP specialist plunged me into shock: “We do not have a single service center in any country in the world. All questions are solved through the store. " However, our conversation did not end there. For half an hour we found out that the problem was really in the receiver, after which I heard something and could not believe my ears! I was told that a new transmitter would be sent to me via UPS. True, unfortunately, I will have to wait a long time, since there are no such receivers in the Russian warehouse and they will issue it for me from a warehouse in Germany.
I left my contacts (phone, address and mail), wrote down some tricky number of my appeal, which, as I was told, could be useful, hung up and waited. After 10 days, I received a message on the soap, that since, in my address, there is no reaction from me, it automatically goes into the “Completed” status. I honestly did not understand what it meant, but I thought that, apparently, the new receiver can no longer wait. I was upset that there is no fairy tale in this world with a happy ending and relaxed, trying to forget about it.
')
Another two weeks passed and I received a message from UPS with the delivery status of correspondence to me. Two days later they called me and said - "I have a small letter for you here from Germany, when can I get there?" I answered, waited, received, signed, closed the door, and still continued to doubt that all this was really worth a penny to me.
By the way, at the time of the technical support conversation, the guarantee for my set-up seemed to be over ...
After this story, I began to love and respect Logitech even more. When the company is SO related to its customers, I personally do not mind overpaying for the brand!
PS I just do not know if I guessed the blog: - [Can you advise any more suitable?
It all started pretty sad - my wireless kit mouse + keyboard stopped working for me. I tried a lot of ways to fix it, but nothing helped. After the keyboard successfully connected via Bluetooth to the Nokia phone, I realized that the problem was most likely in the BT receiver and scored - there was no time to sort it out, so I took out the old wired devices from the bins and calmed down.
After some time, I got sick and when I tried to work from home, I found that the keys on the old wired keyboard hit the key, which greatly hinders the process. I decided to call those. Logitek support and find out where to contact my problem. The statement of the TP specialist plunged me into shock: “We do not have a single service center in any country in the world. All questions are solved through the store. " However, our conversation did not end there. For half an hour we found out that the problem was really in the receiver, after which I heard something and could not believe my ears! I was told that a new transmitter would be sent to me via UPS. True, unfortunately, I will have to wait a long time, since there are no such receivers in the Russian warehouse and they will issue it for me from a warehouse in Germany.
I left my contacts (phone, address and mail), wrote down some tricky number of my appeal, which, as I was told, could be useful, hung up and waited. After 10 days, I received a message on the soap, that since, in my address, there is no reaction from me, it automatically goes into the “Completed” status. I honestly did not understand what it meant, but I thought that, apparently, the new receiver can no longer wait. I was upset that there is no fairy tale in this world with a happy ending and relaxed, trying to forget about it.
')
Another two weeks passed and I received a message from UPS with the delivery status of correspondence to me. Two days later they called me and said - "I have a small letter for you here from Germany, when can I get there?" I answered, waited, received, signed, closed the door, and still continued to doubt that all this was really worth a penny to me.
By the way, at the time of the technical support conversation, the guarantee for my set-up seemed to be over ...
After this story, I began to love and respect Logitech even more. When the company is SO related to its customers, I personally do not mind overpaying for the brand!
PS I just do not know if I guessed the blog: - [Can you advise any more suitable?
Source: https://habr.com/ru/post/59111/
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