Reverse card sorting method, on the example of Skype

The method allows you to check how the correct expectations form menu items and links.
The respondent is asked questions like “where is it located?” And look where he was mistaken.

The method is usually included in the framework of usability testing. This procedure is carried out sequentially by several people. The video shows only communication with the respondent, and not the processing of the results.

I could not refrain from having fun about the Skype menu, so sarcasm is heard in the speech :)
')
Other problem examples>