TRUST Bank does not like small customers

Having a MasterCard card from VTB24, I tried to pay through the electronic cash desk of TRUST Bank for the services of a local provider (otherwise I would have to walk). But the ticket office stubbornly refused to accept payment. I wrote and later called the bank administrator (his address was in the error message) - the answer was "Your card does not support transactions."

I found out in my bank that everything was in order with the transactions, and I myself, before and after that, used the card for cashless payments.

Another day of correspondence with the TRUST administrator did not lead to anything, the standard answer about unsupported transactions.

I wrote on Friday, after lunch, the same claim to the total bank of the bank and today came a wonderful answer:

> Hello bank,
> I can not pay via your bank's electronic cash desk with Mastercard Vneshtorgbank24, yesterday's correspondence and calls to your administrator led nowhere.
...
> Understand, please, why payment does not work?

Good day!
Thank you for contacting our Bank.
All offers are accepted by our bank by fax (495) 207-77-04 or by e-mail: Secretar@msk.menatepspb.com.
If your proposal interests us, an employee of our bank will contact you via the contact numbers that will be indicated in the offer.

The last sentence sounds especially cruel.