Optimization of work. Electronic document management

Introduction

Good day to you, dear habratchitechiki. Many of you know how administrators have to work in non-IT companies or in companies where the authorities do not even come close to the IT industry. How difficult it is to prove one’s case, to explain the meaning of introducing a certain technology Also, not everyone understands what exactly the system administrator does. Many people do not notice that they are constantly pulling the admin (the mail does not work there, here the printer has paper jammed, but somewhere in general the Internet does not “open”). Surely many of the administrators are working on the system: received a written request - completed the task - everyone is happy.

However, no one writes an application so that they pull out the jammed paper in the printer. And the majority of such requests fill the whole working day, and there is not so much time left for real work, and when the boss demands a report, there is nothing to say, for there is no document proving your work. Part-time (according to the documents) is, but what did you do the rest of the time? Well, of course, you probably played all day at the computer.

What to do?

Our department decided to introduce a system of electronic processing of applications, where all requests and requests will be recorded. Applications are submitted via the Web interface. The whole thing is divided into categories, showing the latest answers and the latest applications added. It is possible to carry out the mailing or catch RSS. Now absolutely ALL requests are registered, you mark, adding comments to the application, the progress of its execution. Now, at any time, you can print out each application in a digestible version, and give this data to your boss, who will no longer have any thoughts about what you are doing at work.
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How to implement?

There are many different options. You can buy a ready-made solution, but for this you still need to prove to the boss that this is really worth it, but it is not always easy. You can on the engine of some forum to organize the whole thing.
There are a lot of options, it's really not difficult to do.

Dear readers, I am waiting for your feedback, if you would be interested in how we implemented it, I will describe in detail in the next article how to make such a service.

Thanks for attention.


PS: I don’t decide what blog to take, offers are accepted, do not kick much.

UPD: Continuation of the article , as promised.