Pro automation
The results of numerous studies show that, despite continuous improvements in office applications and applications that automate core and supporting business processes, only 4% of corporate knowledge is stored in business applications. And in most cases, such knowledge is lost when employees are dismissed.
The following facts are interesting: an average company with an income of $ 1 billion uses 48 different financial systems and 2.7 ERP systems, while 55% of customer service deployment ( CRM ) projects do not meet user requirements, 70% of CRM implementations failed. 42% of licenses for CRM-systems were never used, more than 40% of implementations of enterprise resource management systems ( ERP ) caused difficulties for users. We give a few more numbers. More than 80% of the information related to the main activity of the company is stored on users' hard drives and is thus not available for use by other company employees. On average, 20% of work time is spent on e-mail, from 50% to 75% of corporate information is transmitted by people - this means that such information is not stored in a user-friendly form and is retrieved and converted before it becomes available to employees.
It was a quote. A source:
Alexey Fedorov
Office Business Applications
Key scenarios and typical approaches to implementation
© Fedorov A.A., 2007
© «Russian edition», 2007
Caught my eyes little book, I decided to look through. Generally entertaining and the worst - in the past two years not a damn thing has changed for the better.
')
Please do not start holivar about MS. It seems to me, with open source and / or frivarnymi systems, the situation is even worse, because invested less, respectively, and throw the system is not so sorry.
The following facts are interesting: an average company with an income of $ 1 billion uses 48 different financial systems and 2.7 ERP systems, while 55% of customer service deployment ( CRM ) projects do not meet user requirements, 70% of CRM implementations failed. 42% of licenses for CRM-systems were never used, more than 40% of implementations of enterprise resource management systems ( ERP ) caused difficulties for users. We give a few more numbers. More than 80% of the information related to the main activity of the company is stored on users' hard drives and is thus not available for use by other company employees. On average, 20% of work time is spent on e-mail, from 50% to 75% of corporate information is transmitted by people - this means that such information is not stored in a user-friendly form and is retrieved and converted before it becomes available to employees.
It was a quote. A source:
Alexey Fedorov
Office Business Applications
Key scenarios and typical approaches to implementation
© Fedorov A.A., 2007
© «Russian edition», 2007
Caught my eyes little book, I decided to look through. Generally entertaining and the worst - in the past two years not a damn thing has changed for the better.
')
Please do not start holivar about MS. It seems to me, with open source and / or frivarnymi systems, the situation is even worse, because invested less, respectively, and throw the system is not so sorry.
Source: https://habr.com/ru/post/50676/
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