Valuehost backup

Friends,
I am writing for the first time, I apologize for the audacity, but I need the advice of a pro!

We had two forums on valuehost, after we made a backup of mysql DB data in 1 day through “Data Recovery” on the control panel of Valuikhost.
Those. the current database was deleted, an empty database appeared instead.

In the joint venture Valuya they said that the back was made empty, because of an error of the base. But our sites worked more than a year normally (except for the regular 502 error), and I think the database was normal.
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Now cn answer that: "We can not help you, there is no data."

Is it our fault that the forums supposedly made a “curved DB”, and therefore the valui backup script always wrote down an empty file that we were friendly offered as a backup?

And most importantly, is there a technical possibility to restore this database. After all, it was not empty, it was a sea of ​​information!

ps CONCLUSION: mysql Valuehost backups (and I think other hosts too) cannot be trusted! Make your backups, let our bitter experience be a science to you.

chumric : Admins are divided into 2 categories: those who do not make backups, and those who already do

pps In this story there is 1 plus - on the ruins of the old forum, we opened a community of professionals in the field of industrial painting . But pasaran, friends!