Excellent technical support excuses

In Zeno, interesting lazy tech support staff:

I sent a request by email.
The answer came with a ticket number, all as in adults.

The next day I call at lunch, ask - what is the status of the application number ...?
The girl finds my letter, says “Something with the coding, then understands and reports“ Yes, everything is in order. Application in work. “- Thank you, goodbye.
')
Evening, it took 3-4 hours. No answer. I call.
Suitable young man. I ask - what is the status of the application number ...?

And you know what they say to me?

After a pause - "Your letter got into spam, now I will send an application to work."

I will not say what I said next to the young man, I tried not to be rude - because this situation is not the first time with me on this hosting.

So, the fact: the excuse “your letter got into spam” is used with enviable regularity by the technical support staff Zeno. And it comes to the point of absurdity - first they say one thing, then they say - “they got into spam, now we’ll send it to work”.

Next time I will demand the senior on shift, and moreover, have already decided that this hosting will be used exactly 2 months, up to the next payment term. The client votes ruble.

PS: the application was completed half an hour after the conversation with the scandal.