“The caller pays”: first results from MGTS
The “Pays Caller” principle was introduced by law in Russia on July 1, 2006, and yesterday the Moscow city telephone network summed up the first results of its operation. According to them, subscribers turned out to be quite knowledgeable about the innovation, and the number of calls from landline phones to mobile phones immediately dropped significantly. MGTS CEO Alexei Goltsov said that when compared with last year’s dynamics, a 30% decrease in traffic was observed in July. This refers to traffic from fixed phones to mobiles.
“But in the first weeks of August, the volumes began to recover,” Goltsov added. “Now we can say that more than half of MGTS subscribers managed to call from urban to mobile over the past three months.” By the end of July, the company issued 1.8 million unified invoices, and by the end of August - 2.8 million.
The number of complaints against the operator has grown - in August and September, people filed 100 thousand complaints each. At the same time, the load on the reference and service centers of telephone nodes, which began to receive up to 8 million calls per month, increased, whereas earlier they received about 1 million. high activity of the population in terms of billing and the desire of subscribers to get full information about changes in legislation.
')
MGTS also provides statistics on outages. Thus, in August, 39 thousand subscribers were suspended for non-payment, and 45 thousand in September. For comparison: in May, before the introduction of the “Pays the caller” principle, this figure was 35 thousand.
In this case, the company reports a temporary increase in the maturity of the payment of the phone. Until the beginning of December 2006, it will be possible to pay for MGTS services within five weeks after the onset of debt. Previously, this period was equal to two weeks.
Among other positive innovations, the general director of MGTS noted the opening of a single contact center. By calling 636-06-36, subscribers will be able to receive a certificate of the company's work on one multi-channel telephone, submit a request for repair, connect an additional service, etc. The current numbers of reference and service centers are still in operation.
“But in the first weeks of August, the volumes began to recover,” Goltsov added. “Now we can say that more than half of MGTS subscribers managed to call from urban to mobile over the past three months.” By the end of July, the company issued 1.8 million unified invoices, and by the end of August - 2.8 million.
The number of complaints against the operator has grown - in August and September, people filed 100 thousand complaints each. At the same time, the load on the reference and service centers of telephone nodes, which began to receive up to 8 million calls per month, increased, whereas earlier they received about 1 million. high activity of the population in terms of billing and the desire of subscribers to get full information about changes in legislation.
')
MGTS also provides statistics on outages. Thus, in August, 39 thousand subscribers were suspended for non-payment, and 45 thousand in September. For comparison: in May, before the introduction of the “Pays the caller” principle, this figure was 35 thousand.
In this case, the company reports a temporary increase in the maturity of the payment of the phone. Until the beginning of December 2006, it will be possible to pay for MGTS services within five weeks after the onset of debt. Previously, this period was equal to two weeks.
Among other positive innovations, the general director of MGTS noted the opening of a single contact center. By calling 636-06-36, subscribers will be able to receive a certificate of the company's work on one multi-channel telephone, submit a request for repair, connect an additional service, etc. The current numbers of reference and service centers are still in operation.
Source: https://habr.com/ru/post/4635/
All Articles