What is known about ITIL 4 certification
This year ITIL 4 update has been released. We are telling how the certification of IT service management specialists will be carried out according to the new standard.
/ Unsplash / Helloquence
The latest update for ITIL 3 was introduced eight years ago. During this time, the IT industry has undergone significant changes and "overgrown" with new technologies. Many companies have begun to introduce IT management practices (such as ITIL-based ITSM).
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In order to adapt them to the changed context, Axelos specialists responsible for developing the ITIL methodology released an update, ITIL 4, at the beginning of this year. New areas of knowledge appeared in it related to increasing user satisfaction, value creation flows and flexible methodologies like Agile, Lean and DevOps.
Each of these areas includes its own set of exams (the requirements for them and the training programs at Axelos promised to be published closer to the end of 2019). But to get the opportunity to pass them, you need to pass the certification of the basic level - ITIL 4 Foundation. All the necessary information on it was published at the beginning of the year.
In February, Axelos presented the book ITIL Foundation. ITIL 4 Edition. Its task is to explain the key concepts and lay the foundation for the subsequent study of in-depth programs.
ITIL 4 Foundation covers the following topics:
The exam consists of 40 questions. For successful delivery you need to answer correctly 26 of them (65%).
The level of complexity corresponds to Bloom's taxonomy , that is, students need not only to answer questions, but also to demonstrate the ability to apply knowledge in practice.
For example, there are issues that need to be defined in terms such as service, user, or customer. In another task, you will have to paint the key components of the ITIL value system. Some more examples can be found in this document from Axelos.
/ Unsplash / Bethany Legg
In case of successful passing of tests, the exam participant receives a certificate of “ITIL Foundation Certificate in IT Service Management. ITIL 4 Edition. With it you can proceed to the delivery of ITIL Management Professional and ITIL Strategic Leader.
ITIL 3 certified professionals can complete the entire exam chain from Foundation to Management Professional and Strategic Leader when Axelos publishes all requirements.
An alternative way to renew certificates is to pass a “corrective” exam. It is called ITIL Managing Professional Transition. But to pass it, you must have 17 points in ITIL 3. This number of points corresponds to the level for passing the exam for the title ITIL Expert.
We will continue to follow the releases of Axelos and will publish information about the most significant changes and innovations of ITIL in the blog on Habré.
Materials on the topic from our corporate blog:
/ Unsplash / Helloquence
How does the certification process change
The latest update for ITIL 3 was introduced eight years ago. During this time, the IT industry has undergone significant changes and "overgrown" with new technologies. Many companies have begun to introduce IT management practices (such as ITIL-based ITSM).
')
In order to adapt them to the changed context, Axelos specialists responsible for developing the ITIL methodology released an update, ITIL 4, at the beginning of this year. New areas of knowledge appeared in it related to increasing user satisfaction, value creation flows and flexible methodologies like Agile, Lean and DevOps.
Along with new practices, approaches to certification of IT service management professionals have changed. In ITIL 3, ITIL Expert was considered the highest rank in the ITIL system.
In the fourth version, this level was divided into two areas - ITIL Management Professional and ITIL Strategic Leader. The first is for IT managers, and the second is for heads of departments not related to information technology (experts who have completed both courses receive the title ITIL Master).
Each of these areas includes its own set of exams (the requirements for them and the training programs at Axelos promised to be published closer to the end of 2019). But to get the opportunity to pass them, you need to pass the certification of the basic level - ITIL 4 Foundation. All the necessary information on it was published at the beginning of the year.
What is included in the basic level
In February, Axelos presented the book ITIL Foundation. ITIL 4 Edition. Its task is to explain the key concepts and lay the foundation for the subsequent study of in-depth programs.
ITIL 4 Foundation covers the following topics:
- Basic concepts of service management;
- The purpose and components of ITIL;
- Purpose and key definitions of fifteen ITIL practices;
- Approaches to the implementation of ITIL;
- Four aspects of service management;
- Approaches to the creation of value services and their relationship.
What are the questions
The exam consists of 40 questions. For successful delivery you need to answer correctly 26 of them (65%).
The level of complexity corresponds to Bloom's taxonomy , that is, students need not only to answer questions, but also to demonstrate the ability to apply knowledge in practice.
Some of the tasks are test questions with one or more answers. There are tasks that require the examinee to explain key concepts of IT management in writing.
For example, there are issues that need to be defined in terms such as service, user, or customer. In another task, you will have to paint the key components of the ITIL value system. Some more examples can be found in this document from Axelos.
/ Unsplash / Bethany Legg
In case of successful passing of tests, the exam participant receives a certificate of “ITIL Foundation Certificate in IT Service Management. ITIL 4 Edition. With it you can proceed to the delivery of ITIL Management Professional and ITIL Strategic Leader.
What else do you need to know
ITIL 3 certified professionals can complete the entire exam chain from Foundation to Management Professional and Strategic Leader when Axelos publishes all requirements.
An alternative way to renew certificates is to pass a “corrective” exam. It is called ITIL Managing Professional Transition. But to pass it, you must have 17 points in ITIL 3. This number of points corresponds to the level for passing the exam for the title ITIL Expert.
We will continue to follow the releases of Axelos and will publish information about the most significant changes and innovations of ITIL in the blog on Habré.
Materials on the topic from our corporate blog:
Source: https://habr.com/ru/post/455341/
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