Registration for the Customer Experience Day in St. Petersburg June 20
We invite everyone to the Customer Experience Day , which will be held on June 20 at 19-00 in the St. Petersburg office of Wrike . Registration is required, participation is free.
We are waiting for customer success- and product managers, sales specialists, account managers, students of linguistic universities, who want to develop in the field of IT, and all employees of food companies who care about customer service.
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At a meeting at the Wrike office in interactive formats, we will discuss:
There will be two parallel streams: for those who are interested in the topics of client management, and those who are closer to support.
1. Ekaterina Mitusova, Teamlead of Customer Success
Ekaterina Syromyatnikova, Support director
How to start working as a client and support manager? What is needed for this?
Let us tell you who CS and ESS specialists are and what kind of background is needed to start developing in this area.
2. Anton Danilov, Product manager
Semyon Klimanov, Customer success manager
Daria Sagdeeva, Customer success manager
and another secret speaker
Panel discussion. What is the feedback between the product team and the customer success-team?
Let's talk about the interaction of product and customer success managers, discuss the formats of client feedback and its perception from both CS managers and product managers.
3. Artem Gurnov, Project Manager
Ekaterina Korneeva, Customer success manager
Workshop. Why do customers unsubscribe from the product?
In the interactive discussion, let us examine the main reasons for churn: why the client decides not to use the product anymore. Let's try to find solutions to the problem.
4. Maria Misyuk, Vadim Timokhin, Deployment Consultants
On-boarding as a guarantee of successful product use or all about Professional Services.
Maria and Vadim will tell you what Professional Services is, what role this option plays in the client's onboarding process, and will vividly show how the client’s problems are solved with the help of a well-designed PS process.
5. Irina Arutyunova, Customer Support Specialist
How to avoid a routine in a support team?
Using the example of real-life cases, Irina will tell you how in Wrike they are struggling with the routine of the team and quickly closing their tickets, and will also offer participants to build a plan to combat demotivating routine.
6. Alina Lushnikova, Customer Support Specialist
Support and other teams: is there an interaction?
Again, in the discussion format, we will talk about how to become the feedback guru in the eyes of engineers, products, analysts, and still have time to process customer requests.
We are waiting for you at the Wrike office on June 20 at 19:00.
→ Register .
We are waiting for customer success- and product managers, sales specialists, account managers, students of linguistic universities, who want to develop in the field of IT, and all employees of food companies who care about customer service.
')
At a meeting at the Wrike office in interactive formats, we will discuss:
- how to learn product managers to interact with customer success-managers and what to do if there is no such role in your company;
- how to create a motivated support-team,
- how to retain customers and attract new forces of client managers and account specialists.
There will be two parallel streams: for those who are interested in the topics of client management, and those who are closer to support.
1. Ekaterina Mitusova, Teamlead of Customer Success
Ekaterina Syromyatnikova, Support director
How to start working as a client and support manager? What is needed for this?
Let us tell you who CS and ESS specialists are and what kind of background is needed to start developing in this area.
2. Anton Danilov, Product manager
Semyon Klimanov, Customer success manager
Daria Sagdeeva, Customer success manager
and another secret speaker
Panel discussion. What is the feedback between the product team and the customer success-team?
Let's talk about the interaction of product and customer success managers, discuss the formats of client feedback and its perception from both CS managers and product managers.
3. Artem Gurnov, Project Manager
Ekaterina Korneeva, Customer success manager
Workshop. Why do customers unsubscribe from the product?
In the interactive discussion, let us examine the main reasons for churn: why the client decides not to use the product anymore. Let's try to find solutions to the problem.
4. Maria Misyuk, Vadim Timokhin, Deployment Consultants
On-boarding as a guarantee of successful product use or all about Professional Services.
Maria and Vadim will tell you what Professional Services is, what role this option plays in the client's onboarding process, and will vividly show how the client’s problems are solved with the help of a well-designed PS process.
5. Irina Arutyunova, Customer Support Specialist
How to avoid a routine in a support team?
Using the example of real-life cases, Irina will tell you how in Wrike they are struggling with the routine of the team and quickly closing their tickets, and will also offer participants to build a plan to combat demotivating routine.
6. Alina Lushnikova, Customer Support Specialist
Support and other teams: is there an interaction?
Again, in the discussion format, we will talk about how to become the feedback guru in the eyes of engineers, products, analysts, and still have time to process customer requests.
We are waiting for you at the Wrike office on June 20 at 19:00.
→ Register .
Source: https://habr.com/ru/post/455246/
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