A1 undermines the trust of subscribers. Cry from the heart.
Good day.
I myself am the owner of a small service based on SMS. Not kidalovo, not a divorce. When sending SMS, the subscriber sees how much money will be debited from his account specifically for his operator in national currency. 24-hour live user support. Any concessions for subscribers - sent the wrong SMS - anyway, the service will be provided.
The service works through the A1-Aggregator. Last Sunday, the service lay more than 12 hours. A text message was sent to the subscriber that "The request will be processed in 90 minutes." The answers came all at once in 700 minutes. After this incident, the level of traffic fell by a third. By the end of the week it seems to have risen to the previous level.
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Yesterday, it got worse. From 23.00 to 10.00 the aggregator answered any request with one answer: “30”. Support via tickets did not work. Those. New tickets were not created. In the news - silence. I'm afraid that now the level of traffic will fall even lower.
From the part of users it looks like a complete divorce and kidalovo. For the subscriber there is no difference who has problems. The subscriber sees only the service and sending SMS in general. More than confident that the one thousand subscribers who are faced with these problems will never send paid SMS.
How can you keep the subscriber in this situation and explain that the fault is not ours?
I myself am the owner of a small service based on SMS. Not kidalovo, not a divorce. When sending SMS, the subscriber sees how much money will be debited from his account specifically for his operator in national currency. 24-hour live user support. Any concessions for subscribers - sent the wrong SMS - anyway, the service will be provided.
The service works through the A1-Aggregator. Last Sunday, the service lay more than 12 hours. A text message was sent to the subscriber that "The request will be processed in 90 minutes." The answers came all at once in 700 minutes. After this incident, the level of traffic fell by a third. By the end of the week it seems to have risen to the previous level.
')
Yesterday, it got worse. From 23.00 to 10.00 the aggregator answered any request with one answer: “30”. Support via tickets did not work. Those. New tickets were not created. In the news - silence. I'm afraid that now the level of traffic will fall even lower.
From the part of users it looks like a complete divorce and kidalovo. For the subscriber there is no difference who has problems. The subscriber sees only the service and sending SMS in general. More than confident that the one thousand subscribers who are faced with these problems will never send paid SMS.
How can you keep the subscriber in this situation and explain that the fault is not ours?
Source: https://habr.com/ru/post/44880/
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