How we chose the service for electronic document management with customers
Habrovchane, share research. In March, we were looking for the best operator of electronic document management. Well, like the best. We chose the one whose service is more suitable for our company. For a week, we had to study 7 of the most famous ones - compared them in terms of parameters: from integration capabilities with 1C to technical support quality. But first things first…
How it all started
In order to avoid problems with the law, we decided to use the service for legally significant electronic document management. When you first dive into the topic, we found out that we would have to choose from 30+ options. In any case, so many found on the Internet. I didn’t want to understand everything in detail, and there was little time. Therefore, they learned from counterparties what they use. This helped to narrow the number of applicants to 7 of the most popular.
So, consider the services:
If you need the history of development companies, rummage through the sites (links in the sources ). Spoiler: it is similar for everyone - started as services for tax reporting, then began to provide services for the exchange of electronic documents between counterparties. Exceptions: Courier Sphere and E-COM - initially worked as EDI providers, Synerdocs - grew out of the internal workflow system. And finally, there is an important difference between the products from Taxcom and Kaluga. Astral - they are built into the solution from 1C.
Compared by the following parameters:
2. Availability of demo access
1. Minimum rates
Collect data about services began with the cost of services. And here I have two news for you. Good - absolutely all incoming traffic from all operators is free, you will only be asked for money for outgoing documents. The bad - to deal with the prices that are listed on the sites, it is very difficult. And all because the pricing and the principle of payment for all services are built in different ways.
I note immediately that they considered only the minimum rates. We do not have a lot of counterparties, the volume of workflow is not very large, and I didn’t want to spend a lot of money at the start.
Contour.Diakad
The minimum rate for 900 rubles. includes 100 documents. It allows you to exchange documents only with counterparties, the operator of the electronic document flow of which is SKB Kontur. In this case, the client can purchase the “Minimum” tariff plan no more than once a year.
Taxcom / 1C: EDO
There are two options of work on which the payment for the services of the operator depends. If you use the 1C-EDI solution, then the price is set by the 1C franchisee in your city. We did not manage to get through the week. The second version of the work - directly, without reference to 1C. In this case, as we understood, the minimum package for a year will cost 1,800 rubles. and include 150 outgoing messages (in each - a package of documents, including 1 invoice).
VLSI
Minimum package - 500 rubles. per year, the limit is 50 packages per quarter. The package may include any types of documents and in any quantity, but each must contain no more than 1 invoice. Take payment for connection to the service - 500 rubles.
Synerdocs
Tariffs start from 2050 rub. for 300 documents. Calculated for the year.
Kaluga.Online / 1C: EDO
The minimum rate will be 1200 rubles. for 300 outgoing messages per year. Anything over - 10 rubles. per piece In one message (package, set) may include 1 invoice and 2 related documents.
Sphere Courier
For connection to the service, if you are not from retail, you will have to pay separately - from 300 rubles (250 + VAT). At a minimum rate of 300 rubles. (250 + VAT) you will receive 50 outgoing. Documents above the tariff are paid higher - 7 rubles each. per piece Rates are valid for a month.
E-com
The minimum fare is 4000 rubles. It includes 500 outgoing documents per month.
In terms of 1 document in the minimum tariff received:
2. Availability of demo access
It is not possible to see how the work in the service looks from the inside. Some sites explicitly registered the service (Kontur.Diadok, Synerdocs, VLSI), and somewhere had to try: Sphere.Courier - requested via online chat, in E-COM login / password from the test version provided after talking on the phone . Could not test Kaluga.Online / 1C: EDM and Taxcom / 1C: EDM.
3. Technical support
Mode of operation stated on the website:
For the sake of interest, they called the specified support numbers at 19.00 Moscow time. In Kontur.Diak phoned, though not very quickly. In Kaluga.Online / 1C: EDO, Synerdocs - no problem, in E-COM - silence, but something interesting happened with VLSI - they hit the regional partner of the company (nobody picked up the phone at that time). And on the night from Saturday to Sunday, those who declare the 24/7 regime were recruited. Result: phoned only to Taxcom / 1C: EDM.
What else did you find out about tech support:
Contour.Diakad
Diagnostics and adjustment of the workplace is carried out using Contour.Plugina. Other settings with the connection of a specialist are paid separately - from 2600 rubles. at one o'clock.
Taxcom / 1C: EDO
There is an online assistant on the site. You can select the time of the call (depending on the load of support engineers).
VLSI
There is software for remote connection specialist VLSI.
Synerdocs
Uses a utility for setting up a workplace (Helper). Initial configuration is free.
Kaluga.Online / 1C: EDO
Workplace customizes partner. Departure or remote connection are charged separately.
Sphere Courier
There is a single software installer that allows you to install and configure the utility required to work with an electronic signature, Courier, Reporting services. There are 3 tariffs for technical support. One free, the rest - for extra money. Although the term for resolving issues is less.
E-com
From the buns: a separate manager is assigned to the company for free (give his mobile).
4. Integration
First of all, it was important for us whether there is integration with 1C. It turned out that everyone has it. Here are just in almost all cases paid.
The minimum cost of integration with 1C per year:
Contour.Diakad
The cost of integration with 1C - 11 800 rubles per year. Setting up with standard configurations - plus 2300, with atypical configurations - from 10,000. Anything that goes beyond the basic integration solution is charged additionally.
Taxcom / 1C: EDO
Integrated into 1C-EDO module. You can exchange documents with counterparties if you have a 1C: ITS subscription. The price sets 1C - from 17 000 to 55 000 rubles. in year.
VLSI
To work must be connected tariff from 6000 rubles. in year. Any modifications are paid separately.
Synerdocs
It is provided free of charge with tariff packages from 1000 documents.
Kaluga.Online / 1C: EDO
Everything, as in Taxcom.
Sphere Courier
Paid - from 6 000 rubles. in year.
E-com
Paid - from 12 500 per year.
And a little more about integration:
5. Mobile solution
It seems that not the most popular feature among the services for the exchange of electronic documents. We found out only that there is an application on iOS and Android in Contour. Plus Synerdocs offers mobile Viber and SMS solutions for signing documents, and VLSI - for notification of new documents. For other services there is no information.
6. Exchange in roaming
Finally, talk about the most interesting. As in the mobile communication, in the electronic document flow there are difficulties with the interaction of subscribers in roaming. Only it is not about services outside the service area. In the case of document flow, roaming implies the possibility of exchanging documents between customers of different operators.
Again, there are more than 30 services in Russia. And not everyone has a roaming connection configured with each other. You can see who the EDO operator already has, here .
On the one hand, almost all operators are connected to roaming centers - platforms that provide secure exchange of invoices between customers of different services. On the other hand, the readiness of the operators themselves to set up roaming is different for everyone. Judging by the experience of our partners, the process is delayed in the case of Kontur.Dyadok and Taxcom / 1C: EDI, faster - VLSI and Synerdocs. For other operators there are no reviews.
And a bit of myself
Paragraph for those who read to the end. What service we have chosen in the end, I will not tell. I can only say that the study was not useful - a large counterparty forced us to connect to his exchange service. Nobody in the company expected such a finale of this story.
Sources:
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Source: https://habr.com/ru/post/448666/
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