Sberbank, customer service (online)
I sent a letter to Sberbank, with a number of questions:
1) Requisites asked for your maestro card.
2) I wondered if it was possible to change the design of the card (or even the autumn Summer Garden, brings the blues even in summer).
3) How does MasterCard differ from Maestro and Visa Electron from Visa Classic?
')
The first answer from Sberbank:
Needless to say that they have not sent any details? And how about the fact that the letter did not answer any of my questions? And is it worth paying attention to errors in the text?
But it is easy to forgive, because 5 minutes later I received another letter, attention, here it is:
The second letter from Sberbank:
Well, in the second letter I actually received the file with the details, but the letter itself is a class. It should be read as an interesting book, or rather as a bashorg. I repeat - these are the original copies of those two letters, and even the blue color is preserved from the original source.
For some reason, in the second letter there is no heading with the fields “From”, “Sent”, “To” and “Subject”, where the “Internet of the Department” is proudly written, although I always thought that such a department would be written through a dash.
But I stuck to the little things - this content of the second letter is much steeper - I always have thousands of mistakes in the text, but here there are a million of them :-) Everyone is fighting for a corporate style, artificial and without a soul, and here we see that we were answered alive man, and that's a plus.
As long as we have such a bank, we are invincible! No crisis to us is a hindrance. And advertisements of Sberbank on billboards and TV (television commercials are a separate topic of conversation) are just fantastic, positive for the whole day, Sberbank: “I surely believe you,” says their famous poster.
Oh shit! They sent the 3rd letter (this is the answer to my question about the difference between Electron and Maestro):
No hello, no goodbye! Boom - and the answer, but why now the font is not blue? And why is it not specified what kind of operator was responsible, and where is the "cap" in the letter? But all these letters are united by one thing - mistakes! Here they are:
And the most hit is an error in the address of their site, look at what the operator writes: " In detail, there are opportunities on our site www.sberbsnk.ru " (in general, this phrase should be written in gold letters under their logo) But what is this www.sberbsnk.ru such ? This is just a crystal clear absurdity. This is how their “Internet Department” works ...
I repeat: I can confirm all this in fact all the letters have been saved in my email.
Sberbaaaaank, wake up!
1) Requisites asked for your maestro card.
2) I wondered if it was possible to change the design of the card (or even the autumn Summer Garden, brings the blues even in summer).
3) How does MasterCard differ from Maestro and Visa Electron from Visa Classic?
')
The first answer from Sberbank:
From: Online Public Relations Department
Sent: Thursday, October 23, 2008 2:31 PM
To: Department of technology and customer service UBC
Subject: FW: Letter from the site: on the Maestro map
Dear Dmitry!
I send you the details for transferring funds to your card. It is (for future) posted on the Bank’s website.
Needless to say that they have not sent any details? And how about the fact that the letter did not answer any of my questions? And is it worth paying attention to errors in the text?
But it is easy to forgive, because 5 minutes later I received another letter, attention, here it is:
The second letter from Sberbank:
Dear Dmitry!
I send you the details for transferring funds to your card. It (for the future) is available on the Bank’s website www.szb.sbrf.ru. The card has its number, but you can find out the account measures at the Bank or the Customer Service by calling (812) 3292929 or 88003330088. As for the design, it is the only one for the Maestro card.
Customer service. Operator 56.
Well, in the second letter I actually received the file with the details, but the letter itself is a class. It should be read as an interesting book, or rather as a bashorg. I repeat - these are the original copies of those two letters, and even the blue color is preserved from the original source.
For some reason, in the second letter there is no heading with the fields “From”, “Sent”, “To” and “Subject”, where the “Internet of the Department” is proudly written, although I always thought that such a department would be written through a dash.
But I stuck to the little things - this content of the second letter is much steeper - I always have thousands of mistakes in the text, but here there are a million of them :-) Everyone is fighting for a corporate style, artificial and without a soul, and here we see that we were answered alive man, and that's a plus.
As long as we have such a bank, we are invincible! No crisis to us is a hindrance. And advertisements of Sberbank on billboards and TV (television commercials are a separate topic of conversation) are just fantastic, positive for the whole day, Sberbank: “I surely believe you,” says their famous poster.
Oh shit! They sent the 3rd letter (this is the answer to my question about the difference between Electron and Maestro):
Good day!
Visa Electron and Maestro cards are electronic presentation cards, operations are possible only with the presentation of the magnetic stripe of the card. They have a not so wide geography of service in comparison with classic cards Visa Classic and Mastercard. The latter provide the ability to conduct operations booking, operations on the Internet, are considered high-class service cards. Details are available on our website www.sberbsnk.ru .
As for the design, now the choice of card design is not possible.
Customer service.
No hello, no goodbye! Boom - and the answer, but why now the font is not blue? And why is it not specified what kind of operator was responsible, and where is the "cap" in the letter? But all these letters are united by one thing - mistakes! Here they are:
- "Operations"
- "Presentation"
- "Armored"
- "High class"
- "Repent"
And the most hit is an error in the address of their site, look at what the operator writes: " In detail, there are opportunities on our site www.sberbsnk.ru " (in general, this phrase should be written in gold letters under their logo) But what is this www.sberbsnk.ru such ? This is just a crystal clear absurdity. This is how their “Internet Department” works ...
I repeat: I can confirm all this in fact all the letters have been saved in my email.
Sberbaaaaank, wake up!
Source: https://habr.com/ru/post/44366/
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