Be more informative please

I’m visiting today at money.yandex.ru and see in my wallet a very large amount, the withdrawal of which I ordered a couple of days ago and it was successfully written off. Understanding nothing, I go to the “operations history” and see the last entry there:

Online gateway
Banking Information
Comment
Cash payment 5 236

Very informative, isn’t it? .. There is no answer anymore, except for the later seen news with the following text:

Dear users!
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We draw your attention to the fact that, for technical reasons, cash withdrawals through the CONTACT system and to bank accounts made from November 6 to 7 will be held on Monday, November 10. Sorry for any inconvenience.

Instead of introducing logic, everything became much more incomprehensible: why did the money come back, could they be spent, would they be written off again on Monday, what would happen if they were no longer on Monday? ..

I received the answers a little later, when I remembered why I went to my wallet. I had to make a transfer within the system. I make out, enter all the data, turn on the protection code, send it ... At the last step I get:

Making payment

Error: Payments with protection are prohibited

“Thank you for warning in advance,” I thought, and went to fill out the form again. Having painted everything this time without protection, I safely proceed to the last step, in which I receive:

Making payment

Error: The movement of money in the specified direction is prohibited

I came to the conclusion that simply all transfers from my wallet are prohibited until Monday, although there is a much larger amount in the wallet than I did. Thanks to Yandex for the puzzle, and webmasters advice: describe the mistakes that you have, in as much detail as possible so that there are no such questions.