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Siberian support community: the beginning

It was the usual morning of the usual April Tuesday. We sat in the kitchen and holivarili about how to do support. Suddenly, Dima Dyagilev (Operations Manager Technical Support) broke the usual course of events. And not only on Tuesday, but also the next six months.



- Guys, it does not seem wildly unfair to you that developers, PMs, QA'shnikov and Eycharov have their own mitps, and the support has something not very good. After all, a lot of skill engineers, many have something to share with colleagues, something to tell.





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There was a small pause, we thought.



- You know, Dim, and in fact it is. There is no support for Mitap traditions, but we invented a hundred or so bicycles that others might be interested to hear about it. And even useful to someone. And someone probably danced himself on a hundred rakes and can tell about these dances.



“So, what are we doing?” - “Of course we are!”



June. Four months before the event



So, it took almost 2 months of our preparations for the event. We got off the ground and understood a few things.





So, to implement the idea of ​​a “cool conference for Support'a,” an expert is simply needed - a guru who will direct, structure and support with practical advice our frantically motivated, but inexperienced team. And, fortunately for us, like the Winx's magical pollen, Mishan came to us in August.



August. Two months before that day



While the cost of Apple punched a mark of $ 1 trillion, and for the VAT signed a law on increase, our team was gaining momentum in 11.2654-kilometer (leaps and bounds) steps. We are in full swing launched a comprehensive campaign to organize Support Fest'a.



Mishan : “Hi guys, I am Mishan. Let's stumble and tell you what you have already done at this stage. From here we will understand what remains to be. ”



We : “Hello, Mishan! So look what we have already done:





Mishan : “Guys, this is very cool, you have started working in almost all the necessary directions and are moving to the right place. It remains only to work out a million or even a billion parts, comb our great undertakings and everything will be OK. ”



Hundreds of man-hours flew by, during which our fierce enthusiasm transformed into slenderness and comprehensive study of trifles. I really didn’t want to meet that devil that is in the details. That's the time for the Fakapi Support Fest column.









Beginning of September. Month before the event. Fakap number one



Mishan : "Guys, we were rolled with a platform ..."



Monday already infrequently pleases us with a positive, but that same Monday stood apart. We have already gained 50+ registrations, several speakers, partners and contractors. Changing the site meant a change of plans for a large number of people. But we had planned guests from Moscow, St. Petersburg, Irkutsk and even Akademgorodok!



On our date there were no sites available, from the word ALL. There was nothing to do, we traveled half the city in search of "that" wonderful place and .... found him! Lamp loft space, which also failed to book the first time (!). We agreed (paid, swore to each other) that Support Fest will take place on the GRUNGE platform on October 6. Immediately after, we ran to rehabilitate on all fronts: notify guests and participants, redo registration forms and other necessary things.



Looking ahead - now moving the date of the event has become our good tradition.



So we learned a rule that we ignored before: important points not in words, only on paper. With signature and stamp.



24 hours before the event. Fakap story 2



There is a good practice: to do the final run before the event. We drove to the site the day before the event, put everything in its place, ran over the check list and checked all the equipment. It turned out that during the broadcast all presentations look very bad. This was the reason for the whole mnogohodovki:



- We understand that the screen is gray and in the mesh.

+ We change the screen to white and white.



- We notice that the projector has a half-dead lamp.

+ Change the projector to another.



- A new projector cannot be fixed in a normal place.

+ With the help of different "crutches" we put the projector on a fashionable tripod



- The new projector inverts the colors and our corporate scheme changes from blue to green

+ We find a problem link, we dig in the settings and make friends with all the software and hardware



After this drama in four parts, we did get a nice and juicy picture like a peach. Fuh, now the reports will be colorfully shown and recorded on video .



The rest of the experiences will be typed on the whole list, but, compared to the others, these are trifles:





Our fuse was not put out, and these trifles did not stop us, but only added adrenaline to our cocktail of enthusiasm and inspiration.



October 6th. Morning event. Moment of truth



Perhaps you are waiting for adventure here ... but no. Due to the fact that we experienced them all in advance, on the conference day everything went smoothly and according to the plan. Despite this, excitement and awe, of course, was present. After all, this is the first Technical Support conference not only for us, but for the whole of Siberia.







With shaking hands, we gave out the first badge, followed by the second, and so on until the full hall.

“Hello everyone, we are very glad to see you all at the first Siberian support conference - welcome to Support Fest!”



Plus first day



The next morning, all the organizers felt like a bit of a hangover. And the matter is not at all in a beautifully past afterparty. Finally, everyone came out of a state of total concentration, tension, when all muscles with brains are set to succeed and act as a single coordinated support organism.



Here is what we ended up with:





Support Fest in numbers







Now we can safely say: the launch of the First Siberian Support Community took place!



If you have questions - ask them through any channels of communication, we will try to answer as quickly as possible and will be happy to help the Support Community development activities.



Here are our contacts:





Photos , videos and presentation files are comfortably packed and waiting to be seen.

Source: https://habr.com/ru/post/434558/



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