Information architecture on the Internet, part 4

The last article on the book "Information Architecture on the Internet." On the creation of metaphors and research.

First part
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The second part of

The third part

Metaphors

Very briefly, how metaphors help to come up with new ideas and look at the site "with different eyes"

Metaphor is a powerful tool for conveying complex ideas and creating an atmosphere of enthusiasm. Metaphors that offer original connections or display familiar concepts to new ones allow explaining, stimulating, convincing.

A lot of metaphors can be applied to website design. Consider the three most important.

1. Organizational metaphors

They use familiarity with the organization of one system in order to quickly make it clear what the organization of another, new system is. For example, when you come to a car dealer, you must decide where to turn to: the sales department for new cars, the sale of used cars, the repair and maintenance, or parts and accessories.

People imagine how a car agency is organized. If you are creating a website for a car agency, then a metaphor for an organization based on this model may be justified.

2. Functional metaphors

They form a link between tasks that can be performed in a conventional environment and those that can be performed in a new environment. For example, in a regular library, you can browse books on the shelves, search the catalog, or seek help from a librarian. Library web sites give users the opportunity to select such tasks, thereby applying a functional metaphor.

3. Visual metaphors

These metaphors involve familiar graphic elements, such as images, pictograms and color, to create a connection with new elements. Such are, for example, the yellow color of the pages and the pictographs with the telephone in the electronic directory of addresses and telephone numbers of enterprises, which are associated with the more usual printed yellow pages.

The process of learning metaphors can really become a source of inspiration. Together with clients or colleagues, discuss the metaphors that can fit your project. Consider how these metaphors can be applied in organizational, functional, and visual ways.

How would you organize a virtual bookstore, library or museum? Does your site have any similarities with one of these sites? What are the differences? What actions should users allow? What should the site look like?

You and your colleagues need to get down to business really unbiasedly and get pleasure from this exercise.

Research

I decently cut this chapter, because the book was published in 2010; accordingly, some analytic methods are outdated. They were replaced by modern Google and Yandex, new research methods, etc. As a result, there are ideas that, when designing a website, can help in our day.

Study of the general background

At the beginning of the project you should ask yourself the following useful questions:

• What are the short-term and long-term tasks?
• What is the business plan? What is the policy?
• What are the schedule and budget of work?
• What are the intended audience of the site?
• Why would people turn to the site? Why will they return to it again?
• What kind of tasks can users solve?
• How will the content be created and who will manage it?
• What technical infrastructure is created?
• What is a positive and negative past experience?

However, it is not enough to have the right questions. They need to ask the right people in the right form and on time.

One must be very attentive to the use of someone else's time and soberly assess who is able to answer certain questions.

Heuristic evaluation (heuristic evaluation) is a qualified criticism in which a site is subjected to verification according to a number of formal and informal criteria. It is best if such criticism is carried out by someone who does not belong to this organization and is able to look at the situation with a fresh eye.

The site must comply with the following parameters:

• Must provide different ways to access the same information.
• A pointer and sitemap must be implemented.
• The navigation system should give users a sense of context.
• The site should consistently use the language understood by the audience.
• Search and view should integrate and reinforce each other.

Each expert studies the site independently of the others and notes how successful the site is in relation to each of these criteria. We compare opinions, discrepancies and develop consensus.

Content analysis

The main task is to obtain the data necessary to develop a solid information architecture. Analysis helps to uncover patterns and relationships in the content and metadata, with which you can better structure, organize and provide access to this content.

At the same time, content analysis is carried out by non-scientific methods. We believe that it is better to start with a short list of what should be searched for, and the further course of the process is determined by the content itself.

For example, you can first draw attention to the following characteristics of each content object:

• Structural Metadata

Describe the information hierarchy of the object. Does he have a headline? Does it contain sections or fragments of content? Can users need the ability to independently access these fragments?

• Descriptive Metadata

Imagine all the different ways you could describe this object. Could this be the topic, audience, format? At least a dozen different ways of describing many of the studied objects will be acquired.

• Administrative Metadata

Describe how this object is related to the business context. Who created it? Who owns it? When was it created? When should it be removed?

You can start with this short list.

Ask yourself:

• What is this object?
• How can I describe this object?
• What distinguishes this object from others?
• How to make this object to be found?

Do not limit yourself to looking at individual objects, look for patterns and relationships that manifest themselves when studying many content objects:

• Is there no way to group content?
• Are clear hierarchical relationships visible?
• Do you notice the possibility of establishing associative relations, perhaps based on the participation of individual elements in the overall business process?

Users

They are called users, respondents, visitors, performers, employees, customers, etc. Their numbers are measured by “clicks”, impressions, advertising and sales revenues. No matter how you name and measure them, they ultimately form the World Wide Web.

Build a web site where customers feel uncomfortable and they will go elsewhere.
Choosing the methods of research users included in the design process, it is necessary to consider several factors.

First, remember the golden rule: any test is better than no test.
Secondly, remember that users can be your most powerful allies. It is easy for colleagues or boss to argue with you, but let them try to argue with customers and with real user behavior. User research is a very effective political tool.

Interview

We often begin and end user study sessions with a series of questions. If you start with a brief survey, it calms the participant.

At this point, it’s good to ask questions about general priorities and needs regarding the site. At the end of the session, you can ask questions in the development problems encountered during user testing.

It is appropriate to ask what repels them on the current site and what they could offer to improve it. This is the final survey and the session ends.

Here are some of the questions we asked:

• What do you do?
• Do you often use a computer?
• How long have you been using the site?
• What information do you need and need?
• What information is the hardest to find?
• What do you do if you can not find something?
• What are your impressions of the site?
• How do you find information?
• If you could make three changes to the site, what would they be? Why?
• If you could do the three functions of the site, what would they be?
• If you could make a strategic group web site three suggestions, what would they be?

Sort cards

Want to access one of the most powerful tools for researching information architecture? Take a pack of cards for registration, several stickers and a pen.

Sorting cards does not apply to high technology, but works well when figuring out the needs of users.

What is required for this?

1. Label record cards with headings from categories, subcategories, and site content. Usually 20-25 cards are enough for this.
2. Number the cards to make it easier to analyze the data later.
3. Ask the user to sort this stack of cards into piles as he considers reasonable, and mark the piles with stickers.
4. Ask users to loudly explain their actions while working.
5. Record what you hear, as well as the designations of the resulting stacks and their contents.

That's all!

When examining with the help of card sorting, one can understand the scheme of users' thinking, using which they silently group, sort and mark the tasks and contents in their heads. The simplicity of this method makes it extremely flexible.

Consider the following ways to sort the cards:

Open / closed

In a fully open sorting of cards, users write their own designations of cards and categories.

In fully closed sortings, only pre-designated cards and categories are allowed.

Open sorts are used to discover a new one. Closed sorting - to confirm. And between them there is a very large scope for intermediate solutions.
The balance is maintained depending on the task.

Wording

Designations on the cards can be a single word, phrase, sentence, or category with examples of subcategories. You can even attach a picture. You can make a card designation in the form of a question or answer, use words that are focused on a topic or task.

Degree of detail
Cards can be general or detailed. Designations should be categories of the main page or names of subordinate sites, or indicate specific documents or even content elements within documents.

Heterogeneity

At first, you can put a mixture of subordinate site names, document headers, subject headings, etc. on the cards, filling them with various qualitative data. This will force users to speak out loud when they try to deal with such a heterogeneous mixture of cards. Subsequently, you can leave homogeneous data (for example, only subject headings) in order to obtain quantitative results (for example, 80% of users combined some three elements).

Intersecting lists

What are you doing - the implementation of the main hierarchy of the site or the study of alternative navigation paths? In the latter case, you can allow users to make copies of cards and place them in several categories. You can also ask them to put descriptive terms or category names on the cards.

Randomness

Card designations can be chosen with intent to prove some hypothesis, or you can choose randomly from the list. As usual, the ability to influence the results has either a positive or a negative impact.

Quantitative / Qualitative

Card sorting serves as an interview tool or data collection tool.
It is best suited for collecting qualitative data.

From a qualitative point of view, you should learn new things and form ideas in the course of these tests, when users openly talk, talk about issues and failures. By asking additional questions, you can penetrate deeper into the specifics and understand the possibilities of organizing and subjecting content.

From a quantitative point of view, there are obvious metrics to get:
The percentage of cases where users put two cards together. The strong connection between the elements indicates their proximity in the thinking patterns of users.

The percentage of cases in which a particular card is placed in the same category.

User Testing

If possible, try to attract different types of audiences. It is especially important that users have both familiar and unfamiliar people: the actions of experienced users and beginners are usually very different.

It is also important to choose the right tasks. They should be determined by the course of the study. In the initial, introductory stage, you can distribute tasks in the following areas:

• From simple to impossible

It is often useful to start with a simple task so that the user feels more confident and more comfortable. Then you can turn on some difficult or impossible tasks and find out how the site behaves under load.

• From known item to exhaustive search.

Ask the user to find a specific answer or item (for example, customer support phone). You can also ask him to find everything related to a certain topic.

• From topic to task

Ask any thematic or subject-oriented questions (for example, to find something about microelectronics). Give also the tasks that need to be completed (for example, to purchase a cell phone).

• From artificial to real

Although most of the tasks will be artificial, try building in some realistic situations. Instead of a simple sentence “find the printer X”, put the problem. For example, "You open a home business and decide to purchase a printer." Stimulate the role-playing game users. Have them visit other sites in search of independent ratings for this printer. Maybe the user also decides to buy a fax and a copier.

It is necessary to distribute these tasks across several areas and levels of the site.

Scenarios

A good tool to help understand how the user will navigate through the site and feel on it, are the scenarios, they are also conducive to the emergence of new ideas concerning the architecture and navigation system.

To get an idea of ​​the true capabilities of the site in all aspects, it is better to write several scenarios that show how people with different needs and behaviors can navigate the site. A very valuable source of data for this procedure, obviously, can be the results of user research. Spend some time and check the available data, and then ask the following questions and get answers to them.

1. Who visits your site?
2. Why and how will they use it?
3. Will they be in a hurry or will they find time to wander around the site?

Try to identify three or four basic “types” of users whose behavior on the site will vary significantly.

Create characters representing each type, give them names, professions and indicate the purpose of visiting the site. Then start playing an example of a site visit session by this person, identifying the best characteristics of your site in the script.

Sample Script

Consider a simple example of a short script. Rosalina, a 10th grade student, regularly visits LiveFun because she likes to learn interactively. She uses the site both in the "research" mode and in the "random opening" mode.

When they studied the human skeleton in anatomy lessons at school, she looked for appropriate resources in research mode. And she found the “interactive human skeleton”, with which she was able to verify whether she knew well the names and functions of the skeletal bones. She made a bookmark on this page to repeat the material on the eve of the exam.

After completing his homework, Rosalina is sometimes engaged in the site "surfing" in the random search mode. Interested in poisonous snakes, she finds articles about how different ranges of poisons affect the human nervous system. One of these articles leads her to an interactive game, from which she learns about other chemicals (such as alcohol) that can cross the blood-brain barrier. This game draws her interest in chemistry, which she begins to study by going into research mode.