Listening to conversations and kidnapping customers

If you work in the service sector (especially on-site), fear that your conversations can listen to and steal customers.

The other day my washing machine broke. I opened one famous site with ads, called the first number. Briefly explained to the person the essence of the problem, he said that he was on the call and would contact me a little later. After 10 minutes they called me from another number, there was something like this dialogue:

(in the background I hear a muffled alert that the conversation is being recorded)

- Good day, what have you got with the machine?
- (here I talked about the problem, asked when they could drive)
- Speak the address
- (I call the district ...)
- This is generally where?
- (I begin to explain how to drive)
- What city is this?
- (I call the city)
- It is clear, all goodbye. - (hangs up)
')
I called back the first number, the person is still busy and, accordingly, does not know who called. Then my suspicion crept in ...

I choose the next ad, called, agreed. At the appointed time, the master arrived, he repaired everything. In the end, I tell the master about what happened, to which he told how, when he arrived at the call, he would catch a man who came before him a couple of times and even tried to quickly run into the doorway, get to the client, but disassembly started at the door of the client and another master left .

And he told me about another case, how the client called him, said that he had already applied, that he had fixed it there, that he liked everything. But the master was never at this address and having come again did not recognize the situation.

I asked if he was using the application to record a conversation. He said that he uses the built-in (pre-installed on the phone Xiaomi).

Unfortunately, I do not have the time and resources to conduct an investigation. If someone takes, write an article and throw the link in PM.