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10 simple rules

If your employee is job seeker with the need to communicate with customers, use the following 10 simple rules to create a welcoming atmosphere for making a positive purchase decision.

1. Have a neat, bright, eye-catching appearance.
2. Greet everyone who has entered.
3. Smile to everyone.
4. Do not say the word "no."
5. Offer your assistance only if the buyer is at a loss with the choice of more than N minutes.
6. If the buyer seeks advice from the seller, do not use sentences like "My friend bought the same ...", "Buy it all - take you."
7. Do not discuss personal matters at work.
8. Do not discuss workplace conflicts in the workplace.
9. Give thanks for your purchase / give thanks for your interest in the company.
10. Say goodbye to everyone who has left and wish a good day.

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Source: https://habr.com/ru/post/42165/


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