⬆️ ⬇️

How to increase the capacity of stores and get rid of queues





Customers who are accustomed to good service do not want to stand in long lines and choose stores with fast service. Many retailers are losing customers and, consequently, revenue, due to the fact that people go to competitors, not wanting to wait until the cashier can serve them. At best, buyers pay for purchases and never return. At worst - they throw filled carts on the sales floor and go to other stores. In the latter situation, the staff has to perform additional work on folding the goods on the shelves.



To solve the problems of queues will help modern technologies that can increase the capacity of the store and improve customer service.

')

How to reduce queue with software for cash registers



There are several ways to increase store capacity:























Mobile ticket offices and islands of payment



In the fashion segment, mobile cash registers based on functional tablets or TSD are successfully used to eliminate queues. With the help of such devices, consultants can find the necessary information for buyers, for example, notify about the presence of commodity balances, scan products and accept payment.



The use of mobile cash desks allows you to get rid of the queues, quickly and professionally serve customers directly on the trading floor. Also, mobile devices can be used along with traditional stationary cash registers at the moments of the most busy point of sale.



Payment island is another solution that will allow to fulfill the dream of every buyer and retailer about a store without queuing. It houses a CCP, a docking station, a cash drawer. The client can pay directly on the trading floor in cash or by credit card.



“Pilot” presents two ready-made solutions: on the basis of a tablet and a TSD. Both can be used to receive payment on the trading floor.



Mobile cashier based on TSD communicates with the cash server Profi-T and uses its capabilities in full. Acceptance of non-cash payments and issuance of paper checks. Electronic checks at the request of the buyer are sent to the specified email. The device can also be used for exit trade.



The SKY-POS Mobile tablet-based cash desk is suitable for consultants working on the sales floor. The device reads information from discount cards and NFC-chips, and is also suitable for receiving non-cash payments. The tablet is designed to advise buyers on the trading floor and receive payment there, without going to the cashier area. We wrote in detail about the mobile box office on the basis of the tablet here .







The combination of mobile cash register and software "Profi-T" helps get rid of the queues and speed up customer service. This is a great tool to improve the level of service.



Queue killer



The “Queue Killer” solution allows you to unload the cash office in peak hours, increase the speed of service, and increase customer loyalty. It functions like this:







As a result, the service time is significantly reduced, the throughput of the cash zone increases. Along with her growing customer loyalty, store revenue.



Low-skilled personnel can be used to scan products; special training is not necessary. Since the device does not connect to the cash register software, the risk of system overload and the occurrence of malfunctions is excluded.



The equipment on the basis of which the solution is being implemented can be used not only to speed up the operation of the cash settlement node, but also for accepting goods, taking inventories, and printing price tags.



Self-service cash desks



Increase the capacity of the store help self-service system . Compact and convenient devices are designed for self-scanning and / or paying for purchases. As a result of using Self-Checkout technology, the number of cash lines increases, the burden on personnel decreases, the human factor decreases, and customer loyalty increases.







A modern solution attracts people who cannot stand invading their personal space; Anyone who prefers to independently control the process of making purchases from beginning to end. The technology allows you to get rid of the queues and the churn of customers from the store.



Modern approach



The introduction of new technologies, high-quality equipment and the latest software will help get rid of the queues in the store and increase profits. If in doubt, what technology to implement or how to choose the right equipment, it is better to contact the experts.

Source: https://habr.com/ru/post/421029/



All Articles