It is imperative to encourage and reward subordinates - but in moderation, not just for the conscientious performance of duties, but for special diligence. It is also necessary to punish, but only fairly. At the same time, it is necessary to explain in an intelligible way what the punishment was for and, of course, it should in no way be demeaning. I repeat once again: if a subordinate cannot cope with his work, the boss is to blame for this.(Splitting into paragraphs of mine).
I have forty-two people in Fountain, fourteen at Tsarskoye, and twenty-three more in Crimea. And everything in its place, you can believe me. Panteleimon Kuzmich himself, the butler of His Highness, Grand Duke Mikhail Mikhailovich Sr., told me more than once, "You, Afanasy Stepanovich, are a real psychologist." And he did not disdain advice from me to ask in especially difficult cases.
For example, the year before last in the Gatchina Palace, one junior footman came to him in the state - no words, what a stupid one. Panteleimon Kuzmich suffered with him, was beaten, and asked me to take a closer look: the club from the clubs, he says, is pitiful to drive out. I took the guy - I wanted to flash. In the dining room was unfit, in the dressing room, too, in the kitchen all the more. In a word, as they say, a strong nut. And once I look - he sits in the yard and looks at the sun through a piece of glass. I became curious. Stopped watching. And so he fumbled with this glass, as if he got a priceless diamond. He breathes on him, then he rubs his sleeve. It dawned on me here. He instructed him to wipe the glass in the house - and what do you think? My windows shone like rhinestone. And it was not necessary to adjust the guy, so from morning till evening I polished the glass behind the glass. Now he is the best window cleaner in all of Petersburg, but at Panteleimon Kuzmich, the butlers write to him in a queue. This is what a person has found his vocation.
Four basic rules of management(Everything else is administrative nonsense.)
- Find the right people.
- Give them the job for which they are best suited.
- Do not forget about motivation.
- To help them rally into one team and work further.
- To entrust people with the work they love. Do not charge the one you do not like.
- Track preferences in time to change the profile of activity.
- If possible, make the result of work “close” for employees so that they do not lose the awareness of what they are working for.
Source: https://habr.com/ru/post/41822/
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