Specialist. Course: How to set up DSL in one week :) / Experience of communication with the provider
Specialist. a course from Comstar-Direct (Stream) on the “accelerated” setup of DSL equipment in one week (and more).
Further...
1 day (Wednesday)
10-00
Missing the Internet.
I go to the router and see the lack of DSL.
A minute later he remembered that a robot had recently called from MGTS and warned about switching the PBX to a number.
12-00
Restored the phone. DSL does not work.
14-00
DSL is still not working, my neighbor is fine.
I call in Stream.
I phoned right away without a half-hour wait, was very happy and left a request to check the equipment. They said that they have a standard time to solve the problem 24 hours and asked to call tomorrow afternoon.
I went to the Internet by gprs.
2 day (thursday)
14-00
Call to Stream.
They recognized that the problem was in their equipment and so far they could not fix it.
Okay, waiting for one more day.
3 day (friday)
16-00
The call to Stream brought disappointment: the telephone support service operator does not say anything intelligible; application in “In Work” status for 3 days.
17-00
I sent a complaint to the claims department through their website.
I received no answer :)
')
4 day (saturday)
Test call to Stream: no change.
There is no response to the complaint.
5 day (sunday)
Test call to Stream: no change.
There is no response to the complaint.
6 day (monday)
At 9-34 came the response to the complaint
In response, I asked to indicate the time to solve the problem and received an answer:
It turns out that earlier the application was in the “irresponsible department”.
Test call to Stream: the new status of "In Repair".
7th day (tuesday)
Test call to Stream: application status "In Work".
8 day (Wednesday).
Test call to Stream: application status "In Work".
Specialist. the course will continue and I already have big doubts that it will end.
A few days ago I heard on the radio an advertisement of the Internet from MGTS and decided to see what was there, but after visiting the page about modems (http://mgts.ru/articles/3623/material) I was in some confusion:
In general, the same eggs, but a side view in a different color :)
Further...
1 day (Wednesday)
10-00
Missing the Internet.
I go to the router and see the lack of DSL.
A minute later he remembered that a robot had recently called from MGTS and warned about switching the PBX to a number.
12-00
Restored the phone. DSL does not work.
14-00
DSL is still not working, my neighbor is fine.
I call in Stream.
I phoned right away without a half-hour wait, was very happy and left a request to check the equipment. They said that they have a standard time to solve the problem 24 hours and asked to call tomorrow afternoon.
I went to the Internet by gprs.
2 day (thursday)
14-00
Call to Stream.
They recognized that the problem was in their equipment and so far they could not fix it.
Okay, waiting for one more day.
3 day (friday)
16-00
The call to Stream brought disappointment: the telephone support service operator does not say anything intelligible; application in “In Work” status for 3 days.
17-00
I sent a complaint to the claims department through their website.
I received no answer :)
')
4 day (saturday)
Test call to Stream: no change.
There is no response to the complaint.
5 day (sunday)
Test call to Stream: no change.
There is no response to the complaint.
6 day (monday)
At 9-34 came the response to the complaint
№ *******. , . .In response, I asked to indicate the time to solve the problem and received an answer:
, . , , , .It turns out that earlier the application was in the “irresponsible department”.
Test call to Stream: the new status of "In Repair".
7th day (tuesday)
Test call to Stream: application status "In Work".
8 day (Wednesday).
Test call to Stream: application status "In Work".
Specialist. the course will continue and I already have big doubts that it will end.
A few days ago I heard on the radio an advertisement of the Internet from MGTS and decided to see what was there, but after visiting the page about modems (http://mgts.ru/articles/3623/material) I was in some confusion:
- . They do not support the service of recommended modems (the list of unsupported modems at the bottom of the page).
- The list of unsupported modems matches the list of recommended modems from Stream.
- In those. support for a long call.
In general, the same eggs, but a side view in a different color :)
Source: https://habr.com/ru/post/40755/
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